4/10 Poor
Sze Wan
Dec 28, 2024
Disliked: Cleanliness
We were really looking forward to staying here after seeing all the positive reviews. We selected this hotel carefully because we would be there with our 15-month old baby, so our needs were a bit different than pre-baby. Long story short: 1. Dining table surface was not clean. Noticed it immediately after check in and decided to wipe it down myself, thinking it could have been a one-off oversight. 2. We requested for a high chair and it was visibly dirty. 3. They had left a small chair for us to sit on in the bathroom to bathe our baby, which was a thoughtful touch. Unfortunately I found a lot of mold on the bottom of the chair when I put it away after use the first night. It grossed me out quite a bit. 4. The biggest issue we had - the last night we were there - stained mattress. Our toddler was always playing in the bed, and she had accidentally taken out the fitted sheet covering the mattress. We saw a big stain that looked like old blood on the mattress. That really disgusted us. We decided not to complain since it was our last night there and we were so tired. We originally had a second reservation for us to go back at the end of our Japan trip for a few more nights but we decided to change to a different hotel. A very disappointing experience for us unfortunately.