6/10 Okay
Tamara
Traveled with family
Nov 10, 2024
We are return visitors to the Fairmont. This time however we were not overly impressed. There was luggage left in our room (a whole suitcase), a dirty hair elastic in the bathroom and a hairbrush in the wardrobe. Upon advising reception, the response was ‘ll’l let my manager know. Clearly our room was not cleaned properly and we did not feel overly comfortable. Areas in the hotel need dome love. I’m not talking about renovations, just general cleaning and maintenance. The pool windows are absolutely filth, spiders and cobwebs in the pool change rooms, outside walls covered in dirt. It would not take much. Floors always dirty. The hotel was absolutely packed so clearly money should not be an issue. We also walked past the storeroom with the door open - there were racks of blankets pillows and doonas just thrown on old rickety shelving, some just sitting on the dirty floor. Was not impressed. Maccas has better systems! Just feel like they need new management with someone that cares. Plus side is all the activities for kids. However if they did not have this I feel like it would not be as popular. I booked for 2 adults and 1 child. Upon arrival I enquired about the bedding configuration. Was told it was 1 king bed only - even though l had booked for 3 (and paid for 3). Her response was that I could pay $40 to hire some sheets for the fold out lounge. What a joke. Will probably skip this hotel for awhile. Shame
Tamara
Stayed 1 night in Nov 2024