2/10 Terrible
jeffrey
Jul 4, 2024
Liked: Property conditions & facilities
Aardvark Properties manages this property. I have stayed at over 30 different hotels in the Seattle vicinity over the last 5 years and the experience I had with Aardvark Partners was the worst. I had booked a room through Hotel.com (Expedia) and was sent a message indicating I would need to visit Aardvark Partners website to complete the reservation request. That began a series of issues that resulted in at least 10 email exchanges as we tried to resolve the problems at the website. The process they use is extensive and extremely intrusive. They require pictures, photo's of your Identification, e.g., drivers license, completed forms, a significant, non-refundable cleaning fee (even for one night stays), a large refundable damage deposit (which is reimbursed 5 business days after you have vacated). The process is impersonal, slow, excessively intrusive, very time-consuming and prone to issues that must be resolved via communications with customer service. I will not be staying at any properties managed by Aardvark Partners.
jeffrey
Stayed 3 nights in Jun 2024