10/10 Excellent
Christian
Traveled with partner
Dec 22, 2024
Liked: Cleanliness, staff & service, amenities
The staff at Snoqualmie Inn offer the best customer service I have ever experienced. Even when I had hiccups with the billing and the fault was of mine, they still worked tirelessly to accommodate me and make sure I was taken care of.
I would especially like to thank Jesse if the night staff and Bolla, the manager. Everyone in this industry could learn a thing or two from these guys. Five stars to both of them. Exceptional. They are the epitome and shining examples of how customer service should be. I commend them greatly.
Only negative thing I have to say about my entire week and a half long stay...... The laundry. The washers and dryers they offer at $2 per cycle each, were absolutely disgusting. Looks as though no one has ever cleaned them. One had so much dog hair in it. I ended up having to clean out all 4 washing machines just to be able to use them..... And still had to pay the $2/per.
Also, our shower drain. No one had ever cleaned that either and it would back up and start sending out past guests hair that had been stuck as well as what I'm guessing to be mold. So that was also super gross until I myself cleaned it.
No place is perfect and this is in no way a negative reflection on Jesse or Bolla. The fault is on the cleaning staff.
Those are my two complaints really. That and the weather, but you cannot control the weather.
Christian
Stayed 2 nights in Dec 2024