Sierra de la Laguna hotel rooms a the Independent

"It is absolutely beautiful, well maintained, very sanitary, safe, comfortable and all of the staff members smiled and greeted us in every passing. The only issue we had was the marketing manager not making it clear to the guests and to their staff members upfront about the $75 resort credits and the free bottle of wine. The details should be easily spelled out here on Expedia about what the resort WILL offer the guest to apply their "resort credit" towards. They exclude: their gift shop and the steakhouse restaurant but allow: spa products, spa services, bottled alcohol. Staff would not offer us to make a selection for the free bottle of wine but rather only offered a chilled bottle of brut champagne. Only after I stated that a carbonated chilled champagne would not travel well on the airplane and that it is not technically "wine", did she instruct her associate to get me a bottle of wine, again, without any choice of my own. The 3 ladies at the lobby desk that I incurred were the only ones in the whole resort that were not warm, friendly or inviting. Upon checking out, the tall lady with red hair did not even offer a kind parting as I checked out. If you are wanting All-Inclusive, Adults-Only vibes, beautiful pools, amazing poolside and restaurant staff and delicious food.... this is the place! There are a few options that they charge extra for such as daily access to the spa area. Grayline Shuttle service is a great private transportation option and Uber. "

"Great trip, excellent hotel and great location. Definitely recommend."

"This was the most beautiful hotel I have stayed at. We had an ocean view room. The pools of water all across the hotel grounds create a sense of calm. The dining options are top notch and we walked into old town a couple of times. Can’t recvonend this hotel enough."

"Beautiful place to relax with wonderful service!"

"The views are hard to beat. Food was above average for an all-inclusive. Rooms were nice but the beds are on the firm side. Drinks are plentiful and we never had trouble finding a pool chair. Staff was very nice and helpful. They make the place run extremely well. Overall this property is an A++++. Would definitely consider staying here again. The only reason i wouldnt has nothing to do with the resort but i like to try different properties when i travel. "

"We enjoyed our stay. More choices in beverages and snacks would have been nice."

"It would have been the best if they upgrade their spa with more amenities like bigger pool with small falls maybe to look more fancy."

"I wish there were more food options for non VIP guests"

"great all up "