6/10 Okay
Judy
Nov 21, 2024
Disliked: Cleanliness, amenities
Rude desk clerk on the phone. Check in time 3 pm - power out at my house. called at 2 pm to see if I could check in a bit early since it was cold without power. Female sounding person with accented English said, 'no, you can't come; room isn't ready'. She didn't offer an 'I'm sorry', or 'no the room won't be ready early but come sit in our warm lobby and wait. Rude, abrupt and inconsiderate. Room was OK, couldn't get a room not facing the freeway so was put on the 5th floor which is actually worse as it is level with the freeway. Exorbitant pet fee! Will not be going back. stayed in a different chain hotel the previous night and it was worlds better.
Judy
Stayed 1 night in Nov 2024