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Barceló Tenerife

5.0 star property
Find serenity in the spa or get your adrenaline pumping on our adjacent golf course. Savor Mediterranean cuisine by one of our many pools.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Barceló Tenerife

Front of property
Reception
Front of property - evening/night
3 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Hiking
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking included
The current price is P16,450
P17,602 total
includes taxes & fees
Feb 4 - Feb 5

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Double Room (1 adults + 2 child)

Egyptian cotton sheets, premium bedding, down comforters

Double Room (1 adults + 2 child)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View

Egyptian cotton sheets, premium bedding, down comforters

Double Room, Partial Sea View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 33 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (DBL)

Egyptian cotton sheets, premium bedding, down comforters

Double Room (DBL)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (2 adults + 1 child)

Egyptian cotton sheets, premium bedding, down comforters

Suite (2 adults + 1 child)

Highlights

Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 66 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Pool View (DBL12 | 2A1C)

Egyptian cotton sheets, premium bedding, down comforters

Double Room, Pool View (DBL12 | 2A1C)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room (2 con rooms, 3 adults + 1 child)

Egyptian cotton sheets, premium bedding, down comforters

Room (2 con rooms, 3 adults + 1 child)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (1 adults + 2 child)

Egyptian cotton sheets, premium bedding, down comforters

Suite (1 adults + 2 child)

Highlights

Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 66 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Pool View (DBL12 | 1A2C)

Egyptian cotton sheets, premium bedding, down comforters

Double Room, Pool View (DBL12 | 1A2C)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room (2 con rooms, 2 adults + 2 children)

Egyptian cotton sheets, premium bedding, down comforters

Room (2 con rooms, 2 adults + 2 children)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room, Pool View (DBL12)

Egyptian cotton sheets, premium bedding, down comforters

Double Room, Pool View (DBL12)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite

Egyptian cotton sheets, premium bedding, down comforters

Suite

Highlights

Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 66 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room (2 connecting rooms)

Egyptian cotton sheets, premium bedding, down comforters

Room (2 connecting rooms)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (Side Sea View, 2 adults + 1 child)

Egyptian cotton sheets, premium bedding, down comforters

Double Room (Side Sea View, 2 adults + 1 child)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (Side Sea View, 1 adults + 2 child)

Egyptian cotton sheets, premium bedding, down comforters

Double Room (Side Sea View, 1 adults + 2 child)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (2 adults + 1 child)

Egyptian cotton sheets, premium bedding, down comforters

Double Room (2 adults + 1 child)

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

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The price is P15,040
P16,093 total
includes taxes & fees
Feb 9 - Feb 10
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About the neighborhood

Map
Avd. Grenamora, No. 1, Urb. San Blas, Golf del Sur, San Miguel de Abona, Tenerife, 38620

What's nearby

  • Playa San Blas - 8 min walk
  • Golf del Sur Course - 5 min drive
  • Complejo Turístico Amarilla Golf - 6 min drive
  • La Tejita Beach - 7 min drive
  • Amarilla Golf and Country Club - 7 min drive

Getting around

  • Tenerife South Airport (TFS) - 17 min drive

Restaurants

  • ‪Restaurante los Abrigos - ‬3 min drive
  • ‪El Nautico Terrace - ‬18 min walk
  • ‪Pancake Cafe - ‬8 min drive
  • ‪The Wild Geese - ‬8 min drive
  • ‪Restaurante Sandos San Blas - ‬5 min walk

About this property

Barceló Tenerife

Luxury eco-certified hotel refurbished in 2022 and located near Golf del Sur Course
Located close to Amarilla Golf and Country Club and La Tejita Beach, Barceló Tenerife provides an adjacent golf course, 2 poolside bars, and a terrace. Active travelers can enjoy volleyball, cycling, and rock climbing at this hotel. Indulge in a massage, a manicure/pedicure, and reflexology at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mediterranean cuisine. The health club offers fitness classes and yoga classes; other things to do include ecotours, basketball, and kayaking. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • 7 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • Bike rentals, an outdoor tennis court, and an electric car charging station
  • Babysitting (surcharge), a vegetable garden, and a banquet hall
  • Guest reviews say great things about the pool and helpful staff
Room features
All 272 rooms boast comforts such as private indoor spa tubs and premium bedding, as well as perks like pillow menus and laptop-friendly workspaces.
More amenities include:
  • Recycling and LED light bulbs
  • Jetted tubs, rainfall showers, and eco-friendly toiletries
  • 43-inch flat-screen TVs with premium channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

All inclusive details

All-inclusive room rates at Barceló Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and beverages included
Dining and beverage availability limited at one or more venues

Water activities

Kayaking

Land activities

Climbing wall
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Pilates
Water fitness

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Arrozante
  • Breeze
  • Drago
  • Taro
  • Trattoria Dolce Vita

Things to do

  • 18-hole adjacent golf course
  • 7 outdoor pools
  • Basketball
  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle storage
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf carts
  • Health club
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Sauna
  • Segway rentals/tours
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (8,374 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (45 inches high)
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - June 2022
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at La Proa restaurant are not included in the All Inclusive Plan; surcharges apply.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Blas Nature
Sandos Blas Nature Resort
Sandos San Blas
Sandos San Blas Nature Resort All Inclusive San Miguel de Abona
Sandos San Blas Nature Resort Adults San Miguel de Abona
Sandos San Blas Resort
Sandos San Blas Nature Resort San Miguel de Abona
Sandos San Blas Nature San Miguel de Abona
Sandos San Blas Nature Resort & Golf Tenerife, Spain
Sandos San Blas Nature Resort Adults
Sandos San Blas Nature Adults San Miguel de Abona
Sandos San Blas Nature Adults
Sandos San Blas Nature Resort
dos Blas Nature Inclusive Mig
Sandos San Blas Nature All Inclusive San Miguel de Abona
Sandos San Blas Nature
Sandos San Blas Hotel Reserva Ambiental And Golf
Sandos San Blas Nature Resort & Golf Tenerife Spain

Frequently asked questions

Does Barceló Tenerife have a pool?

Yes, this property has 7 outdoor pools and a children's pool. Pool access is from 10:00 AM–6:00 PM.

How much does it cost to stay at Barceló Tenerife?

As of Feb 2, 2025, prices found for a 1-night stay for 2 adults at Barceló Tenerife on Feb 4, 2025 start from P 16,450.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Barceló Tenerife pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Barceló Tenerife?

Self parking is free at this property.

What time is check-in at Barceló Tenerife?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Barceló Tenerife?

Check-out is at noon.

Are there all-inclusive benefits at Barceló Tenerife?

Some rate plans available at this property are all-inclusive.

Where is Barceló Tenerife located?

This family-friendly San Miguel de Abona hotel is located near the airport, within 3 mi (5 km) of Golf del Sur Course and Amarilla Golf and Country Club. La Tejita Beach is 3.3 mi (5.3 km) away.

Barceló Tenerife Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 506 out of 829 reviews" "
Rating 8 - Good. 235 out of 829 reviews" "
Rating 6 - Okay. 62 out of 829 reviews" "
Rating 4 - Poor. 17 out of 829 reviews" "
Rating 2 - Terrible. 9 out of 829 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel, excellent rooms and quality food and beverages.
Stayed 2 nights in Dec 2024

8/10 Good

Lai Chung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Jan 2025

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Nicolette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and peaceful. Staff was friendly and accommodating.
Stayed 3 nights in Jan 2025

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed 4 times at this hotel now. So I guess I really like it! It's really convenient to Tenerife South airport (22 euros taxi). That does mean the planes fly overhead, but they never bothered us. The hotel is nice and it's big (it takes a while to work out how to get around!), Its on a slope - so some walking up and down steps/ramps required. Rooms are really large and very quiet. Bathrooms have a bath. The all-inclusive is great. Food in the dining room is a buffet and there's always lots of choice. Staff are nice. We like the numerous pools. There is various entertainment. For us it's a very easy hotel to just go and chill and get some winter sun. It is a little shabby around the edges, but taking everything into consideration, for the price, it's great. I can't comment on the area outside, as we never stepped foot outside, as were just there to rest and recharge batteries, for which its perfect!
Stayed 3 nights in Jan 2025

8/10 Good

Fei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and good location
Stayed 4 nights in Dec 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent food and great staff. We had a great time and would stay again.
Stayed 5 nights in Dec 2024

2/10 Terrible

James Laurence, Fawkham

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2024

10/10 Excellent

Alexander James

Stayed 7 nights in Nov 2024

6/10 Okay

Sabrina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a beautiful property, truly an oasis on the coast. However, the services did not match the price. Our first receptionist was so lovely, welcoming and kind. While the others dismissed us and our concerns on multiple occasions. They put the onus on the client to reserve taxis and airport transfers. There is little communication between the guest and the staff, unless you as the guest go asking questions. In other hotels I’ve stayed before they offer services such as a wake up call, reminders of checkout services, replenishment of water and refreshments in the room. While this is a stunning property our experience was tainted by the staff’s lack of communication and overall disorganization. They tried to charge us twice for an all inclusive package and thankfully we kept the receipt if not they would have made us pay again. At other barcelo’s the entertainment is top tier, this was just sad. There was no readily accessible itinerary of entertainment or communication of changes to the program. There was an other lack of enthusiasm to serve guests, and having gone on this trip as a Christmas present, this was disappointing. This hotel requires a lot of walking, so if you’re not into that it might not be the place for you.
Stayed 3 nights in Dec 2024

10/10 Excellent

samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 4th visit here. Will come again.
Stayed 7 nights in Nov 2024

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
My room wasn't ready when i got there (early so understandable) but they didnt call me like they said they would when it was ready. You had to download an app that didnt work for things like room service. The bathroom had many ants. The design of the hotel amplifies sound so i could perfectly hear the argument the british honeymooners on the otherside of the hotel were having for hours. The onsite buffet is only ok. They guard towels like they are made of gold. There is nothing really within walking distance and it is a pain to get cabs to go elsewhere. Nothing about this was 5 stars. Stay at the Hard Rock Hotel Tenerife or Green Garden Resort instead.
Stayed 2 nights in Nov 2024

6/10 Okay

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
We have rated this 3/5 overall as in the evenings the bars were closed even though the Barcello app would show them as open, with the exception of the inside bars that had entertainment on. The staff let it slip they starting doing this to ensure the entertainment had as many people there as possible. The could have used the outside stage or kept two staff in the outside bar for those of us that wanted to be outside in the warm weather. We ended up going out instead. Massive shame as this is not how it was managed when it was Sandos San Blas. We wouldnt come back.
Stayed 7 nights in Nov 2024

8/10 Good

Gianluca

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was surely a nice hotel when it was built, now it needs a little renovation, the rooms are a bit dated, overall it’s not a 5 stars, likely a 4… The food in the buffet is good but a little cold, the pools are very clean but the water in november is really cold. Staff is great
Stayed 5 nights in Nov 2024

10/10 Excellent

Lorraine

Stayed 7 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, staff and facilities
Stayed 5 nights in Oct 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Caroline

Stayed 7 nights in Sep 2024

10/10 Excellent

Nydia M, Rochester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellence in services
Stayed 7 nights in Sep 2024

10/10 Excellent

Martine, Warrington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean but very big
Stayed 7 nights in Sep 2024

4/10 Poor

Maria

Stayed 8 nights in Aug 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Sep 2024

8/10 Good

robert, Greenville

Traveled with partner
Liked: Amenities
Pre check in app did not work and check in slow
Stayed 2 nights in Aug 2024

2/10 Terrible

Dara

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. The property looks nice on the outside, but the rooms have signs of bed bugs, the staff is unpleasant, and the rooms need updating. Upon check-in, I looked for signs of bed bugs, as I do on every stay, and I found shells in the bed. I alerted the person on staff, but since it was 11:00 pm, I just stayed in my friend's room who had no signs of bed bugs. They offered to switch me, but I did not want to leave my friend in another area of the resort as it was just the two of us. The next morning, we went and spoke to the manager. He had housekeeping come and inspect the bed and I also took my own pictures. Housekeeping came in and when I showed her the shells of the bugs she just said they were dirt flicked them off the bed to the ground and called the other house keeper to change the sheets. Then she began speaking in Spanish with the other housekeeper saying the bed was just a little dirty and she just needed clean sheets. I told her I knew Spanish and started to respond in Spanish, and the other housekeeper said to the inspecting one, lets use English 'cause she understands. While this happened, I texted the manager photos of the bed bug shells. The manager ignored my pictures and said the housekeeper saw no signs of bugs, and he went and saw nothing. They changed my room but did not compensate me for the room I did not sleep in the one night. The staff and the room were both nasty.
Stayed 3 nights in Aug 2024

10/10 Excellent

Imogen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff. Good distance from the airport.
Stayed 4 nights in Aug 2024