4/10 Poor
Terri
Traveled with family and small children
Nov 12, 2024
Disliked: Staff & service, amenities
Lovely hotel and good location but we had a terrible experience with the front desk. The ac went out for over 24 hrs- they denied it at first, then told us to email a generic address to ask for help (bizarre), then blamed Rome’s municipal law (it was a lie as it had nothing to due with a broken ac), we went thru several emails.If you can - look elsewhere - it’s too bad because if they just handled it professionally -fix it, compensate and apologize-it would have been fine. Also, beware of the front desk’s restaurant recommendations- it was definitely a pay - off - the restaurant was awful -called something 44- run by a misogynistic guy who gave my husband the bill even though it was my card and said “men should sign credit card receipts” Am I in the 50’s??? Terrible food. Go to La Bruchetta a few blocks away for good food and inexpensive.
Terri
Stayed 3 nights in Oct 2024