4/10 Poor
Chi
Traveled with partner
Jan 14, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were assigned a room with loud noise in the ventilation outlet like someone keeps using the hair dryer. What’s worse is we can hear the water usage next door, as if you’re in a shower room.
In the cold evening, we can’t adjust the room temperature. The staff explained to us that we can switch to fan mode and adjust the fan only because there is no heating. It’s funny that the panel seems to have all functions.
Also the tv volume can’t be adjusted, so we have to bear with the very low volume.
None of these were told to us when we check in. Instead the check in lady told us that if we lose our room key we have to pay $500 NTD.
We were so disappointed and could not sleep at all at night, and expressed our plan to leave the hotel. Then we were moved to a different room the next day. The noise is smaller but still there. At that time we just want to finish this nightmare and never deal with Check Inn again.
I understand the property is old. However, the staff’s “not my fault” attitude really ruined my appetite.
Chi
Stayed 1 night in Jan 2025