2/10 Terrible
Richard
Traveled with partner
Dec 23, 2024
Disliked: Cleanliness, staff & service
This hotel managed to ruin a great holiday in Quebec, and upon arrival, we were given a room with an adjoining door to the next room. We arrived late and could see signs of a party finishing, but the following day, we were awoken by the next door being sick. Luckily, they left and then had to put up with morning noise from the building work nearby. Luckily, this only lasted a couple of hours each morning.
The worst was to come. On our last day, we had an early flight, so we wanted to get to bed early, but early evening music started. We tried to sleep, but it just got louder. I complained at 11 p.m. and was told it would finish soon offed earplugs! At midnight, it was still going, and I went to the front office, and they said it would be going on until 1 a.m. This constant noise disrupted our sleep and made us feel exhausted for our early flight. I told them this was completely unacceptable. The party was on the ground floor, and we were on the 3rd floor, and all we could hear was a heavy bass sound vibrating the room.
The following day, on checkout, I asked for a night's compensation but would only pay $100. I was unhappy and will never stay at this hotel again, and no one should if they want a hotel that cares for its guests. Any excuse about it being near Christmas does not negate that they allowed this to happen.
It is disappointing to note that the hotel seems to prioritize parties over the comfort of its guests, especially those who come to relax in what is suppos
Richard
Stayed 7 nights in Dec 2024