6/10 Okay
Beth, Woodbury
Traveled with family
Feb 16, 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Somehow, having booked with Expedia, we became targeted for Pallidium timeshare sales. I had read how incredibly helpful the Expedia staff were and misunderstood this to be an attempt to provide elevated service. A lot of promises were made and not delivered. The general disrepair of the facility (outlets not working, A/C that wouldn’t cool, long waits for room housekeeping) required many requests that often went unanswered. If you want to eat at the nice restaurants GET RESERVATIONS right away. And you DO want to eat at those because the buffet had a lot of unrecognizable food served at concerning temperatures. The pool area was beautiful and the service was always very good but getting a chair there became an event based on first come-first serve and I didn’t want to get up early just to get a pool chair. Island beach, amazing weather, helpful staff (waiting on you etc) made it a vacation I needed. In its day I think this resort was probably quite nice. Now I would advise people to stay in the “newer” areas to sleep and come to the Bavaro section for recreation and nightlife. Don’t even waste a minute looking at the casino.
Beth
Stayed 5 nights in Feb 2025