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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with 8 outdoor pools

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
8 outdoor pools, free cabanas, pool umbrellas
Free minibar, in-room safe, desk, blackout drapes
Free minibar, in-room safe, desk, blackout drapes
On the beach, free beach cabanas, sun loungers, beach umbrellas
Located on Cancun's sun-kissed coast, Royalton Riviera Cancun offers a luxurious retreat with 9 restaurants serving international cuisine and a beachfront location complete with free cabanas. Treat yourself to hydrotherapy at the spa or snorkeling in the ocean; unwind by one of the 8 outdoor pools or enjoy yoga classes at the gym. Previous guests rave about this resort’s beautiful beach locale and attentive staff.

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot Tub
The current price is P19,962
P19,962 total
includes taxes & fees
Feb 25 - Feb 26

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bathtub and shower
Jetted bathtub
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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Premium bedding, down comforters, free minibar, in-room safe

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
8.0 out of 10, Very Good, (1306)
The price is P21,338
P21,338 total
includes taxes & fees
Feb 22 - Feb 23
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
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About the neighborhood

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

What's nearby

  • Moon Palace Golf Club - 14 min drive
  • Ventura Park Cancun - 19 min drive
  • Puerto Morelos Beach - 21 min drive
  • Petempich Bay - 21 min drive
  • Puerto Morelos Town Square - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury all-inclusive property near El Tinto Golf Course
Located close to Ventura Park Cancun, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino provides a free breakfast buffet, a casino, and free water park access. This property is a great place to bask in the sun with a beachfront location, free beach cabanas, and 4 beach bars. Treat yourself to hydrotherapy, a facial, or a Swedish massage at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the gym; other things to do include kayaking, scuba diving, and motor boating. In addition to a nightclub and 3 swim-up bars, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 8 outdoor pools and a children's pool, with a waterslide, 3 swim-up bars, and free cabanas
  • Free self parking
  • 3 outdoor tennis courts, supervised childcare (surcharge), and a porter/bellhop
  • Luggage storage, beach umbrellas, and ATM/banking services
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 833 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like air conditioning and free stocked minibars. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Jetted tubs, rainfall showers, and free toiletries
  • 49-inch plasma TVs with premium channels
  • Balconies, childcare services, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

As of Feb 17, 2025, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino on Feb 25, 2025 start from P 19,961.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Self parking is free at this property.

What time is check-in at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-out is at noon.

Are there all-inclusive benefits at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yes, the property is all-inclusive. Activities include kayaking, tennis, volleyball, and more.

Where is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino located?

This Puerto Morelos property is on the beach, 6.3 mi (10.2 km) from El Tinto Golf Course, and within 16 mi (25 km) of Ventura Park Cancun and Puerto Morelos Town Square.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 458 out of 1363 reviews
Rating 8 - Good. 290 out of 1363 reviews
Rating 6 - Okay. 244 out of 1363 reviews
Rating 4 - Poor. 163 out of 1363 reviews
Rating 2 - Terrible. 208 out of 1363 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Gregory Dean

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Food was veey good. Didnt get the room we paid for, paid way up for butler aervice and they were non-exsistant. For the cost it wasnt worth it.
Stayed 7 nights in Feb 2025

10/10 Excellent

Pratik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff. Very welcoming. Lot of options for food and drink. Loved it.
Stayed 7 nights in Feb 2025

8/10 Good

Alison

Traveled with family and small children
Room problem and slow service Pools were nice
Stayed 7 nights in Feb 2025

6/10 Okay

Keke

Traveled with partner
Liked: Staff & service, property conditions & facilities
The buffet food was not good. The restaurants were better.
Stayed 1 night in Feb 2025

6/10 Okay

Lindsey

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
5 of us stayed for 11 nights. 3 adults, 2 kids. Had 2 rooms, Luxury Family Suite Ocean View Diamond Club. We were in building 6. Partial ocean view & faced the main pools. Overall the stay was good, I was nervous with the reviews beforehand. But we did have a great time! It’s what you make of it. Yes the resort needs improvements, we did see multiple construction projects on the go during our stay. It was not a distraction to us. The rooms were a bit dated but again, we did not spend much time in them so all good! There is a lot of walking at this resort, it is the largest we’ve stayed at. I felt for the people that had mobility issues as it was quite the trek around here. We were originally in building 3 & it was too far. We did switch to building 6 so we were side by side & it is definitely a more central area which we loved. The check in process in DC was slow for sure. Just seemed to drag on longer than necessary. Some pros: the pools were nice, cold but nice. The beach is beautiful with turquoise water! Sand is so soft! Drinks were delicious, most food was good & we really enjoyed the food trucks as well as nibbles. Favourite restaurant would be Grazie, it was the most consistent. The coffee shop is amazing, we went there multiple times per day! Majority of the staff were nice, one was rude about me taking 4 towels for 5 people. Both my kids cut their toes on sharp tiles in the DC pool so be cautious wear water shoes! Dangerous drop downs & uneven walkways everywhere!
Stayed 11 nights in Jan 2025

6/10 Okay

John Zachary

Stayed 6 nights in Jan 2025

10/10 Excellent

Adelmarie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
El hotel excelente pero tienen que mejorar en limpieza. Hacen muchas actividades y se disfruta bastante.
Stayed 4 nights in Feb 2025

6/10 Okay

Lizeth

Stayed 4 nights in Feb 2025

8/10 Good

Susan, Mono

Liked: Cleanliness, staff & service, property conditions & facilities
We were diamond club thanks to the fabulous efforts of Kalhed at the front desk! He was amazing. Our butlers, Rick and David, were attentive and fun. Helped make the holiday. Loved the food but not enough staff in the buffet. Needed to secure pool chairs by 6:30 to get an umbrella. Every bar only had 1 bartender. Some really good entertainment. Some of the resort needed a facelift but people were very friendly
Stayed 7 nights in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

Adebanke A, Saint Albans

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Karen, Everett

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not returning to this resort. Don’t be fooled when it states check in is 3pm. We arrived at 5pm, waited in line to get to the counter. We were given a buzzer device and told that it would be a long wait and to return once our buzzer went off. After 1 1/2 hours our buzzer buzzed and we finally were able to check in. We were “upgraded” to the adult only section - which was fine with us as there were a ton of children at this resort. We were then told we needed to go to the Hideaway adult only lobby. There we waited in line again to get our bracelets activated. It’s now 7:30pm, we traveled all day and were tired and hungry. We go to our room finally. I check it out thoroughly, it was quite dated. First thing I noticed was weird red stains on the tub that was in the middle of the room. The towels had stains on them. There were hairs in the sheets. There was 1/2 a screw on the floor that would hurt if stepped on. One of my pillow cases had holes all over it. I immediately went to the lobby and told them the room was disgusting, I wanted to change rooms and if there was nothing available I wanted a refund and would change hotels. I presented pictures as well. They said there were no rooms available but would send someone right away to do a deep clean. We returned to the room at 8:45pm. Only the sheets were changed. The pillow with the holes was removed, not replaced. Hotel is dated. Fridge not restocked every day. Heard many other guests complaining.
Stayed 3 nights in Jan 2025

4/10 Poor

Lorena

Traveled with family
Disliked: Staff & service, property conditions & facilities
Horrible Check in/out experience, bedbug problem
Stayed 4 nights in Dec 2024

2/10 Terrible

Tierra

Disliked: Cleanliness, staff & service, property conditions & facilities
Bullied into a room that I didn’t book was told the rooms are what ever they have available.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rachel

Staff was friendly, rooms are clean
Stayed 4 nights in Jan 2025

8/10 Good

Moses

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I did not like being greeted by a Vacation Club opportunity.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort - our son and daughter-in-law enjoyed it!
Stayed 5 nights in Jan 2025

8/10 Good

romaulda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice resort the staff was super friendly
Stayed 3 nights in Jan 2025

4/10 Poor

NARENDAR

Disliked: Cleanliness, staff & service, property conditions & facilities
Service is not good
Stayed 5 nights in Dec 2024

6/10 Okay

Amy

Liked: Property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

2/10 Terrible

Fenil

Liked: Cleanliness, property conditions & facilities
The food was terrible.
Stayed 5 nights in Jan 2025

8/10 Good

brenda worthy, cinnaminson

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was wonderful. Food was much better than any other all inclusive we have been to. Noise level is good, no super loud pool parties in the middle of the day. Our room was very nice with a two full bathrooms. The sofa bed needs to be replaced but my son just decided to sleep on the large lounger and was comfortable
Stayed 4 nights in Jan 2025

6/10 Okay

Tiffany

Traveled with group
Food was mid. Zen was the only amazing restaurant. Settled for buffet the last two days. My robes and sheets were not clean upon arrival to my room. House keeping did change them out quickly. Room service food was always cold and took forever to arrive. The resort seemed more catered to kids and families. Wouldnt book again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Renile

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around it was a good experience I like the resort the staff was friendly and kind. Shout out to Carlos in the breakfast section my server the food was always good despite the reviews. Nicholas clean my room every day but most time he didn’t leave enough towels but the room looks clean . Note for housekeeping the showers need to be scrubbed especially in the grout and the weave my was dirty room 9203. Not a bad experience will stay again.
Stayed 5 nights in Jan 2025