8/10 Good
Ross
Traveled with partner
Dec 22, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our recent stay left us with mixed feelings. The location is undeniably stunning & the island offers a serene atmosphere, creating a great first impression.
The spa was a highlight of our trip. The team is clearly skilled, and the treatments were excellent. However, the booking system seemed a little disorganized, which slightly detracted from the overall experience. Breakfast was another standout, offering a wide variety of tasty and satisfying options to suit all preferences. Additionally, the reception team deserves a mention for their professionalism and kindness in resolving a hiccup with our check-in, going out of their way to accommodate us. Evening dining was also enjoyable, with high-quality food and a diverse menu selection.
Unfortunately, there were a few drawbacks. Our experience at the restaurant on Saturday night was particularly disappointing. After waiting for 5 minutes waiting to be seated we found and prepared our own table having been repeatedly ignore by staff. We then waited 25 minutes before someone came to take our order. The service felt unwelcoming and unprofessional, which was disheartening.
In summary, Island Escape by Burasari is a beautiful resort with a lot of potential, but it falls short in some areas, particularly in service and activity offerings. If you’re looking for a tranquil escape, it could be a good choice. However, addressing these shortcomings would elevate the resort to a more consistent luxury experience.
Ross
Stayed 3 nights in Nov 2024