6/10 Okay
Moses
Traveled with group
Apr 21, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Cons: studio apartment, paid less previous trip for a one bed apartment.
Ironing board in apartment but no iron, was told someone would bring one, no one did, asked again the next day, told someone would bring one the following day, at this point I gave up and just bought my own.
Fridge made spontaneous, weird noises.
Air con a bit noisy inside and outside.
Woken one morning by a cleaner unlocking and opening my door, why not just knock first?
Two weeks stay, bedding never changed or replaced, no extra bedding provided so had to wash it at my own expense.
Experienced over 24 hours of no electric, contacted lofty villas expecting some help or solution but got nothing, not even some money back for the loss of a days booking.
Finally, received a message two days before check out, asking what time I'd be checking out, if your check out policy is 11am, why do you need to ask what time I'm checking out, just check the apartment after 11am.
Pros: everything else was cool, I would never tell people not to book an apartment at Emerald terrace but personally, If I book an apartment here again, I'll book it through the block owners or a private host, more attentive.
Moses
Stayed 16 nights in Apr 2024