Phố Lu Hotels

"Very friendly and helpful staff. Nice and clean property. "

"No service, no information, we went to get breakfast 9:15 but apparently breakfast ended at 9am we were not informed of this. We took the free bottles of water from the room, and they tried to charge us for them, because they were cold(we put them in the fridge) There was a hole in the bathroom door. The douche/bidet/hose was leaking, so the bathroom floor was flooded all the time. No one can speak any English, so communication is via translator apps "

"Comfortable bed, good bathroom, helpful staff, and overall great value for the money. "

"At check in, they kept insisting we have not paid for our room!, we had to show her our cc statement that it’s paid for. They won’t give us a room with a view, even though we were the only people staying there. We had to keep our curtains closed throughout as it was directly to an open top of the next building. At checkout, we were asked to pay for our room again! On our insistence, they let us go, as I said’ we paid for our room when we booked! Nice hotel, but the insisting that we have not...

"Staff is super friendly and helpful, helped us to organise sightseeing tours and let us leave our luggage while we went to Sapa. Breakfast is good and you can order Vietnamese coffee. Great location. Rooms are well equipped and laundry service is fast."

"ホテルはとても良いです 立地も中心地に近くて便利 観光するにはとても良いホテルです ただ旅行した時期が悪く コロナウィルス問題で100%の人が 中国人と思い怖い目で睨みつける カラオケの店では日本人と言っても 帰れと怒鳴られた 観光中不愉快なことばかりだった"

"Staff was kind but facilities so old that even light off in the night impossible. Door locking was some time out of order that dangerous. I do not recommend this hotel."

"Don’t know much about this property because we were just there for a night stay."