Palapala hotel rooms a the Shangri-La Hotels and Resorts

"My husband and I were treated very warmly by the staff at the Makati Shangri-la and appreciated their hospitality and lovely treats prepared in celebration of our wedding anniversary. Our room was extremely comfortable and the design quite beautiful. The afternoon tea was enjoyable as well as the abundant breakfast buffet. We did find the sorbets too sweet, however, and would suggest that the sugar content be lessened. Also, homemade yogurt would be a better and healthier option at breakfast...

"Cockroach on bed"

"Property staff was clearly new and inexperienced. Level of management support was evident particularly from the guest service team. All employees demonstrated a desire to help but clearly weren't prepared"