Luxury Hotels in Ottawa - Southeastern Ontario, Ontario

"Yes"

"Vey clean and quiet place, the Breakfast was more than you could ask for, very convenient with the underground parking "

"It's okay "

"The staff was very friendly, rooms and common areas were very clean. Love that they have a hotel dog (wish we could have seen him!). Thank you for a great stay, we greatly enjoyed Ottawa and the Chateau Laurier! "

"Did not use pool or laundry service. "

"Nice staf"

"We only stayed one night, so we didn't use the laundry service, but check in was painless and friendly. Room was large and clean, fridge, microwave and great TV. Everything was clean and well kept. Underground indoor parking and a good buffet breakfast were included. Very convenient location. "

"Wonderful location. "

"was one of the worst hotel experiences I’ve had. I woke up in the morning to a very strong smell of urine coming from the bed. After checking, it became clear the urine was actually coming from the mattress itself and soaking up through the sheets. The mattress was clearly contaminated and the bedding had not been properly cleaned or checked before the room was given to a guest. Unfortunately, I only discovered this after sleeping in the bed the entire night, meaning I unknowingly slept in urine. I took photos and a video clearly showing the liquid soaking up through the sheets from the mattress. What makes this even more frustrating is how the situation has been handled. When I checked out, I specifically asked to speak with a manager and was told someone would contact me. I also sent an email with the photos and video documenting the issue. Despite that, no manager has reached out to me at all. Sleeping in a contaminated bed is completely unacceptable and a serious hygiene issue. The lack of response from management afterward is just as concerning. I hope the property takes this seriously, both in addressing the cleanliness standards and in how they respond when a guest raises a serious issue."