2/10 Terrible
Anna Ilona
Nov 21, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms are good size so as the bathroom and clean. Convenient location close to the airport.
However, I had a terrible experience after I already checked in late due to my late flight. I went to bed shortly after around midnight. Unfortunately, they mistakenly issued my room to another guest that was trying to get in my room around 4:45am. It was a pretty scary experience. First of all how the system was even able to activate a card to another customer for the room that was already occupied? Another thing because I checked in so late around 11:30pm and the other customer arrived around 4:30am do the same staff at the front desk didn’t remember that they just checked someone else to that specific room? Anyway not a fun situation for a woman solo traveller. Also I’m not happy with how the situation was handled by the hotel either. They just said sorry. After putting a formal complaint I just received an apology email.
Anna Ilona
Stayed 1 night in Nov 2024