Otaru hotel rooms a the Independent

"We had a great time staying in Cross Hotel Sapporo, very comfortable stay. Excellent Customer Service., we will choose this hotel again, when we visit Sapporo next time."

"Hotel location was excellent, right at the Exit door from train station. Susukino area have plenty of good foods. Room is clean and facilities is great. The only area for improvement is breakfast. Food selection is the same everyday, one young staff cooking at Chef Kitchen area is not friendly, very strict and he make his own rules, wagyu beef rice bowl should serve with 3 beef slice but this Young chef only serve 1 slice. Please change the food selection everyday, completely plain if foods is the same everyday "

"The staff was very accommodating and even sent a birthday note to a friend I was traveling with. Little kindnesses make a big difference."

"Men’s spa’s clothes change room was little bit stinky but totally good."

"Good"

"Great room, incredible breakfast buffet, excellent staff and location. Rate this a 6 star!"

"Functional room set-up, nice onsen, and a great breakfast buffet. The only thing they're missing is a luggage stand."

"The staff kindly held our luggage until check-in time, which was a nice convenience on a busy morning. The building is a little dated, but the room and bed was quite comfy. The location, in the heart of the Odori area and close to the subway and streetcar was perfect."

"Comfortable stay for family of three. Staff are very nice and hotel was clean. I like the location as well, very close to the Canal and shops. "