8/10 Good
Kate
Traveled with group
Dec 8, 2024
Liked: Cleanliness, amenities, property conditions & facilities
My friend and I stayed at the Mulia for 10 days. First for 4 days, then 3 and extended for 3 more. The grounds are very clean and comfortable and the room and beds were especially great. There are a lot of staff in hand but the customer service could improve a tad bit as there was some misunderstanding when we extended- it did not show in the system which led to dome confusion. Also, at breakfast when ordering tea or juice sometimes the staff forgot and we had to wait for a long time or tell them again and again. There are a lot of swimming pools but none are specifically for adults use, so it is hard yo swim when little kids are playing in all the pools. If there us a designated pool or kids (though kids are in each one if the 7 pools), there should be at least one pool designated just for adults so we can have a comfortable swim and relaxing time. It is a non smoking hotel, but guests still smoke in their rooms and the smoke penetrated to our room. I am allergic to cigarettes so that was hard to deal with. Also after cleaning our toilet bidet and me using it, i had gotten sort of a rash on my legs that seemed to have reacted with the heat of the sun and resulted in red spotting on the inside of my legs. I had to go to the hospital and got some ointment, and though the rash is nit as bad now - almost a week later - it is there. I let the staff know about it, and they checked on me the following day.
Kate
Stayed 3 nights in Dec 2024