Neville Island Vacation Rentals

"If it wasn't for the bartender being nice, we would have given this a lower review. Booked a king bed and was placed in a room with a single queen. When we complained they repeatedly tried to gaslight us as if we weren't capable of knowing a bed measurement. They were 1 hour late letting us in to our reservation that we had booked for months, causing us to be late for our event. We demanded free drinks and they wrote that down and then claimed it was free dinner that was requested (second time trying to gaslight us, so I once again informed them that we already had dinner plans and wanted drinks). The whole first night the air conditioner was broken and it was blowing heat on us when it was 78 degrees outside ruining our sleep. The thermostat said 65, it was certainly much hotter. When we asked for repairs we were told we would have to wait for mid morning for the repairs. I demanded another couple of drinks for the inconvenience of having to sweat it out for the night. Got the bar to be told that they only give out free well drinks. After complaining again we were able to get better cocktails with our drink tokens. Very clean and the records were cool but I won't stay there again because there were SO many issues. Also, if you use more than one towel, ask for extra up front. They only give the bare minimum."

"Excellent stay in downtown. Parking is very close to the building also. Near many great restaurants as well"

"Rooms were not ready for check in by 4:00. There were hundreds of guests sitting throughout the lobby. Told everyone they would text us when our room was ready and nobody ever got a message. Finally was able to check in after the game we attended. When I asked how we could get reimbursed for their late check in, the employee stated “we haven’t really been charging for late check outs”. "

"My family was in to see off Broadway production of Chicago at Benedum. The room was very comfortable and the staff was extremely accommodating regarding anything that we needed. We will most certainly stay here again."

"Nice room. Not the newest of furnishings, but certainly was comfortable."

"Yes and yea"

"Spacious, clean, and convenient! "

"Great location "

"Yes"