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The Mandeville Hotel

3.0 star property
Hotel in Mandeville with a 24-hour front desk and an outdoor pool

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Photo gallery for The Mandeville Hotel

Poolside bar
Exterior
Outdoor banquet area
Bar (on property)
Property grounds

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Junior Room, 1 King Bed, Balcony, Pool View

1 bedroom, in-room safe, bed sheets

Junior Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Separate bedroom
Ceiling fan
Shower/tub combination
Private bathroom
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Bedroom

1 bedroom, in-room safe, bed sheets

Superior Room, 1 Bedroom

Highlights

Air conditioning
Separate bedroom
Ceiling fan
Shower/tub combination
Private bathroom
Coffee/tea maker
In-room safe
Daily housekeeping
  • Sleeps 3
  • 2 Double Beds
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About the neighborhood

Map
4 Hotel Street, Mandeville

What's nearby

  • Mandeville Market - 3 min walk - 0.3 km
  • Manchester Parish Court - 3 min walk - 0.3 km
  • Mandeville Hospital - 9 min walk - 0.8 km
  • Mega Mart - 10 min walk - 0.9 km
  • Northern Caribbean University - 4 min drive - 2.5 km

Restaurants

  • ‪Voilà By Lilee - ‬17 min walk
  • ‪Mother's - ‬5 min walk
  • ‪Juici Patties Plaza - ‬7 min walk
  • ‪KFC - ‬14 min walk
  • ‪KFC - ‬2 min walk

About this property

The Mandeville Hotel

Property highlights
You can look forward to a garden, a bar, and a restaurant at The Mandeville Hotel. Guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage
  • 2 meeting rooms, a front-desk safe, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 60 rooms feature comforts such as air conditioning, as well as amenities like safes.
Extra amenities include:
  • Bathrooms with shower/tub combinations
  • Ceiling fans, daily housekeeping, and phones

Languages

English

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 9 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Arches

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from September 30 2024 to October 1 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 9 for adults and USD 5 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Mandeville Hotel
Mandeville Hotel London
The Mandeville Hotel London, England
The Mandeville Hotel Hotel
The Mandeville Hotel Mandeville
The Mandeville Hotel Hotel Mandeville

Frequently asked questions

Does The Mandeville Hotel have a pool?

Yes, this property has an outdoor pool.

Is The Mandeville Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Mandeville Hotel?

Self parking is free at this property.

What time is check-in at The Mandeville Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Mandeville Hotel?

Check-out is at 11 AM.

Does The Mandeville Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Mandeville Hotel located?

Situated in Mandeville, this hotel is steps from Cecil Charlton Park, Reliance Centre, and Mandeville Market. Manchester Parish Court and Mandeville Parish Church are also within 5 minutes.

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The Mandeville Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 34 out of 137 reviews
Rating 8 - Good. 35 out of 137 reviews
Rating 6 - Okay. 30 out of 137 reviews
Rating 4 - Poor. 18 out of 137 reviews
Rating 2 - Terrible. 20 out of 137 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Yvonne

Liked: Staff & service, amenities, property conditions & facilities
Great customer service, food was good, clean room every day i stayed. I would stay there again when I'm in town
Stayed 6 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far I enjoyed my stay and would recommend others
Stayed 1 night in Oct 2023

2/10 Terrible

Ann Marie

Disliked: Property conditions & facilities
The staff was friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Carvet

Liked: Cleanliness, staff & service
All the staff were very professional, helpful and friendly. I was there during Hurricane Beryl and despite losing electricity and water my stay was still enjoyable. Thanks Paul you kept it together during the Storm.
Stayed 3 nights in Jul 2024

8/10 Good

Sanatia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, comfortable and clean

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
The Area was Quite and it felt safe.
Stayed 1 night in May 2023

10/10 Excellent

Dulcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

I stayed at the hotel for the first with my mother who gas visited the hotel several occasions. The staff were very kind, friendly and helpful. The neals including breakfast was amazing. Would definitely visit again.
Stayed 9 nights in Dec 2022

8/10 Good

Maudlyn

Liked: Cleanliness, staff & service
We found the staff friendly and helpful. However, the hot water wasn't working in our room.
Stayed 1 night in Jan 2024

2/10 Terrible

Marlon

Disliked: Cleanliness, property conditions & facilities
Room was terrible. Pool out of service no bar food was terrible overall highly upset with the entire stay
Stayed 3 nights in Aug 2024

6/10 Okay

Maureen

Liked: Cleanliness, staff & service
Disliked: Amenities
Property was very clean but very outdated. Not for the modern traveler but for the traveler looking for a nostalgic “feel like home” experience. Love the location in the heart of town and the included breakfast.
Stayed 2 nights in Aug 2022

10/10 Excellent

Laverine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr &mrs Reynolds

The receptionist was so lovely and polite the canteen staff was lovely and the domestic staff is very lovely friendly and helpfull overall me and my husband had a lovely stay
Stayed 14 nights in Mar 2023

6/10 Okay

Tonya

Liked: Staff & service
Disliked: Property conditions & facilities
I like the convenience of the property, was very close to shopping areas. Was very disappointed with the condition of the property, need some upgrade. Breakfast was good and staff were very helpful. If you are looking for a prime location this Hotel is your choice
Stayed 8 nights in Aug 2022

6/10 Okay

kevin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was great, rooms are very clean, but hotel is in need of some serious upgrades,pool was closed, i would not recommend for a family.
Stayed 4 nights in Mar 2023

10/10 Excellent

RONDELL

Liked: Cleanliness, staff & service, amenities
Overall stay was good! The night manager was so pleasant and welcoming out of all the staff. The property is outdated and need renovations to match with 2023 times. But I must say that it was clean and kept cleaned. The breakfast that was served was sooo delicious and I could've eat it all day if I could.
Stayed 3 nights in Oct 2023

2/10 Terrible

Paulette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful Hotel

The hotel was very old and dated. The bathroom was disgusting, to the point I could not stay overnight. I was at the hotel for a wedding and booked three rooms for myself, family and a friend. We ended up using the rooms just to change our clothes for the wedding, the rooms where so awful, the hotel was awful, we just could not stay.
Stayed 1 night in Jun 2024

4/10 Poor

Rose

Liked: Staff & service
Disliked: Property conditions & facilities
The place need to be refurbished.This place is so essential for services in the middle of the Town of Mandeville. The staff is excellent and they give you 110%. The chef is very very good the protion for breakfast is so good and filling. The dinner is a bit small the portion. I would love to see this place improved
Stayed 16 nights in Oct 2022

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Property offers value for stay and is conveniently in the town of Mandeville. The breakfast was delicious. The hotel needs to have an elevator or ground rooms for individuals with disabilities. My sister had a broken leg and we were upstairs down the hallway. Also the Junior suites need to have a microwave/ pantry. Why is it a Junior suite if it only has one big room with one bed and a refrigerator? Overall the customer service was excellent and my siblings and me felt safe.
Stayed 1 night in Aug 2022

6/10 Okay

shekiel

Our balcony door was unable to lock and that’s not safe because someone could simply climb from the neighboring rooms balcony onto ours and get inside the room. We asked to change the room and they did not. They were busy convincing us that the place is in a safe environment. I had to drive around with my suitcases in the car rather than leaving my stuff in an unlocked room. The rooms are ok but definitely need some items such as ironing board/iron, blow dryer, etc.
Stayed 1 night in May 2023

6/10 Okay

Gerald

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was ok for a stay with a very good location in the heart of Mandeville. Everything you could ever need is available within walking distance. The breakfast was exceptionally good in both taste, quantity, presentation and service. On the bad side the internet was down for two days which meant I had to purchase a data SIM. Also the hot water stopped working one morning. The hotel could do with some regular maintenance with water leaks regularly in the hallway and my previous room. The decor could do with some regular paint and repair particularly the main room doors and furniture. However I would stay again as I know what to expect and for the price I'd say it was worth it. They need to change the room names as the junior room is better than the superior room which will confuse anyone. So I was surprised to see when moving from junior to superior it was not superior at all as I was faced with a dirty roof for a view out the window and no balcony. It's better they call the junior superior and then change the superior to be called junior. Staff were mostly all very pleasant. The pool was out of service and there was pretty much nothing to do outside your room in the hotel. No areas of entertainment or to chill . This included no TV in the rooms so bring your own entertainment.
Stayed 9 nights in Nov 2023

2/10 Terrible

Delisser

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the Mandeville Hotel was somewhat peculiar. Given that we arrived before our check-in time, I understood why we were told we could not check in until 2:00 p.m. and that we would have to pass the time in the intense heat driving around the town until then. Once we checked in, we found that the rooms were dilapidated, had no refrigerator or TV, old bed linens, and pillowcases that were torn and hand-tied back together. Things were broken and falling apart, such as the closet door. Having no hot water for showering was the hardest part. I was informed that I would have to wait until the next morning till maintenance arrived before they could finally provide hot water to our room, after much back and forth with the front desk they eventually got us hot water. You must ask for an iron and board at the front desk if you need to iron your garments. A further observation I made four days into my stay was that someone had entered my room after we had left for the afternoon, eating all of my biscoff cookies and leaving the empty wrapper in the plastic bag that they were in. One of us had $50 gone from our purse. There was no safe available to keep items in. The only thing about the hotel that we truly liked was the breakfast, which we really appreciated. Although I didn't have a nice stay, I opted to depart one day early after my belongings began to disappear. I asked for a day reimbursement but none was provided.
Stayed 5 nights in Oct 2023

8/10 Good

Elisabetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed just one night, travelling from Blue Mountains to Negril. Confortable room and professional staff.
Stayed 1 night in Jul 2024

2/10 Terrible

Yvonne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

4/10 Poor

Nakeisha

Stayed 3 nights in Jun 2024

8/10 Good

Kurt

Stayed 2 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024