6/10 Okay
John
Traveled with group
Sep 25, 2024
Liked: Cleanliness, property conditions & facilities
We had a nightmare of a check-in. We let them know we were arriving after midnight. They won't send information about the lock boxes for keys until after 11 PM. I had asked them to send it earlier, as we had a late flight and wouldn't have easy WiFi access. I had reserved 2 rooms. They made it into 2 separate reservations. I got the code for one lockbox, which only had a key for one room. They showed me in the morning that they had send the information for the second one, but it didn't arrive before we tried to check into the hotel. I had to call (nighttime phone service who had trouble understanding the problem). That call lasted 20 minutes before she got the information straight. I'm sure I'll have quite a large overseas phone bill. The rooms were OK but don't have AC, so were hot and stuffy.
John
Stayed 1 night in Sep 2024