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The Luang Say Residence

4.5 star property
Luxury hotel with 2 restaurants and area shuttle service

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Luang Say Residence

Exterior
Point of interest
Premium bedding, minibar, in-room safe, individually decorated
Restaurant
Reception

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Room service
    Room service
  • Parking included
    Parking included
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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Pioneer Suite Twin

Premium bedding, minibar, in-room safe, individually decorated

Pioneer Suite Twin

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Explorator Suite King

Premium bedding, minibar, in-room safe, individually decorated

Explorator Suite King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 73 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Explorator Suite Twin

Premium bedding, minibar, in-room safe, individually decorated

Explorator Suite Twin

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 73 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Pioneer Suite King

Premium bedding, minibar, in-room safe, individually decorated

Pioneer Suite King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
4-5 Ban Phonepheng, P.O.Box 507, Luang Prabang

What's nearby

  • Morning Market - 4 min drive
  • Phousi Hill - 4 min drive
  • Royal Palace Museum - 5 min drive
  • Night Market - 5 min drive
  • Wat Xieng Thong - 6 min drive

Getting around

  • Luang Prabang (LPQ-Luang Prabang Intl.) - 11 min drive

Restaurants

  • ‪เฝอจันถนอม - ‬5 min walk
  • ‪QQ Restaurant & Bar - ‬8 min walk
  • ‪Coffee Express - ‬15 min walk
  • ‪Two Little Birds Cafe - ‬17 min walk
  • ‪Manda de Laos - ‬14 min walk

About this property

The Luang Say Residence

Luxury boutique hotel near Morning Market
Located close to Phousi Hill and Royal Palace Museum, The Luang Say Residence provides a poolside bar, a library, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. Be sure to enjoy garden views and more at the two on-site restaurants. In addition to a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with pool umbrellas
  • Free self parking
  • English breakfast (surcharge), a free area shuttle, and free bicycle rentals
  • Express check-out, express check-in, and babysitting (surcharge)
Room features
All guestrooms are individually furnished, and boast comforts such as premium bedding and furnished balconies, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Lao, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:00 PM at scheduled times and on request
  • Free area shuttle up to 5 km
  • Cruise terminal shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • La Belle Epoque
  • Terrase Des Colonies

Things to do

  • Free bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool umbrellas

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 8 buildings
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 200
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 60
  • Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 7 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 60
  • New Year's Eve (31 December) Gala Dinner per child: USD 30 (from 7 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 20 per room (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (from 6 to 12 years old)
  • Late check-out fee: USD 200 (subject to availability)
  • Rollaway bed fee: USD 40.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Luang Say
Luang Say Residence
Luang Say Residence Hotel
Luang Say Residence Hotel Luang Prabang
Luang Say Residence Luang Prabang
The Luang Say Residence Hotel Luang Prabang
The Luang Say Residence Hotel
The Luang Say Residence Luang Prabang
The Luang Say Residence Hotel Luang Prabang

Frequently asked questions

Does The Luang Say Residence have a pool?

Yes, this property has an outdoor pool.

Is The Luang Say Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Luang Say Residence?

Self parking is free at this property.

What time is check-in at The Luang Say Residence?

Check-in start time: 2 PM; Check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at The Luang Say Residence?

Check-out is at noon. Late check-out is available for USD 200 (subject to availability).

Does The Luang Say Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–10:00 PM on request. A fee of USD 20 per room applies.

Where is The Luang Say Residence located?

Situated in Luang Prabang, this luxury hotel is within 2 mi (3 km) of Morning Market, Royal Palace Museum, and Phousi Hill. Night Market and Wat Xieng Thong are also within 2 mi (3 km).

The Luang Say Residence Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 91 reviews" "
Rating 8 - Good. 16 out of 91 reviews" "
Rating 6 - Okay. 6 out of 91 reviews" "
Rating 4 - Poor. 2 out of 91 reviews" "
Rating 2 - Terrible. 0 out of 91 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has large and comfortable rooms. The shutdown during Covid is still showing in terms of maintenance issues.
Stayed 5 nights in Feb 2024

4/10 Poor

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have mixed reviews of this property. The property looks beautiful from a distance but when we checked in, our room was absolutely infested with mosquitos. The staff tried to be helpful and accommodating by moving our room twice but even in the final upgraded room, we still spent the night squashing mosquitos. Each room was very musty (probably the super mouldy curtains) and the furniture, even the suite, was stained and just looked grubby. With some deep, professional cleaning, this place would be stunning - the gardens are beautiful and breakfast by the pool is lovely. The property is away from the town but a tuk tuk is cheap and the hotel can organise a scooter which makes getting around easy.
Stayed 4 nights in Jan 2024

6/10 Okay

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Large rooms, but far from town centre
The rooms are very comfortable and spacious but the hotel far from the town centre. The hotel offers a free shuttle to the town centre but only 4 times a day and it's not very reliable, it can be late or early. If you need transport outside of those hours the hotel charges an extortionate amount, you are better off finding transport elsewhere or walking. Breakfast was a la carte with very limited options. We stayed for 3 days and couldn't use the pool because it was closed for maintenance, we weren't even allowed to use the sun loungers. I understand pools require maintenance, but we were never told either before we arrived or at check-in.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Wifi was a big problem in my room with poor service.
Stayed 1 night in Aug 2023

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will come back again. Great service and great staff.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a superb small hotel with wonderfully friendly, professional and helpful staff. A great oasis of calm and comfort.
Stayed 3 nights in Mar 2020

10/10 Excellent

johan meng loon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is clean n exclusive. service is good, a relaxing place for leisure
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Jan 2020

10/10 Excellent

Gina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and all of the staff are gracious and welcoming. The property and grounds are well maintained and a relaxing oasis just on the edge of downtown Luang Prabang. The pool is large and swimmable but like most of the pools in town it is not as crystal clear as one would like. Overall, the property is delightful.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Toui and the rest of the staff went out of their way to make sure we were happy at every turn. Great service, beautiful rooms, one of the best restaurants in Luang Prabang, and serious attention to detail make this property an excellent choice. We look forward to our next visit!
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beware of overcharging
"Free airport transfer (by request)" was not free. They tried to charge laundry fee for a "evening gown" for which I never asked for service (I was a male solo traveller).
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to flawless. The staff are excellent, the facility pristine and quality superb. The only minor quibble is that it’s a few clicks out of town but they deal with this by having a number of courtesy cars at various times. I cannot speak of this facility more highly.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive!
We had a lovely honeymoon here at Luang Say. Love the architecture and the interior decor. Will definitely recommend this to all who are considering a luxury boutique hotel. We will come back!
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Especially the mattress if the bed
Stayed 3 nights in Dec 2018

10/10 Excellent

Sylvester, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff and nice pool!! Love the environment!!
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
The Luang Say Residence combines the luxuries of a top hotel with the charm and personal touch of staying in a boutique bed & breakfast. We loved it. Will definitely be back. Highly recommend this hotel.
Stayed 7 nights in Jul 2018

10/10 Excellent

Robert, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose the Luang Say Residence because it was ranked as the #1 hotel in Luang Prabang and I'm enthusiastic to say it exceeded my expectations. The experience was so good that I've decided to leave for my first ever online hotel review. The rooms were large, extremely clean, comfortable, and very unique in an elegant french design. Customer service was second to none - there was never a feeling of them trying to sell products (e.g. room upgrades, tour packages, etc.) but rather a genuine effort made by all staff to make our experience as enjoyable and hassle free as possible. The multi-course served breakfast was amazing and it will be hard to go back to hotel breakfast buffets. Even if there weren't a number of neat things to do in Luang Prabang, the Luang Say Residence on its own would have made the trip worthwhile. My only regret is not having booked a longer stay here.
Stayed 2 nights in Jul 2018

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
incredible service
Loved the staff at the hotel- very friendly and knowledgeable. It takes about 7 mins to get downtown by car or tuk tuk, but the staff helped with transportation. If you want to stay in the center this isn't the place, but we loved the calm and relaxing vibe and the fact that there is a bit more space.

10/10 Excellent

Fran, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel outside the old town
This picturesque hotel is outside the old town but hey provide an on demand shuttle service and return shuttles from town run every hour. A Tuktuk from town is 10-20k Kip. It has a fantastic pool which is super relaxing to hang out at. The breakfast is served a la carte and is delicious. Service is friendly and attentive. The place itself is so beautiful and our plantation suite was large and well-appointed. The Hotel arranges tours if you want too. They offer airport transfers as well. Nice mix of couples and families.
Stayed 5 nights in Apr 2018

8/10 Good

maud, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely romantic hotel in colonial setting
Setting as if you go back in time, with wonderful staff, who go the extra mile to make you comfortable. Fabulous breakfast! Free bikes to roam around town. A zen place to really recharge.
Stayed 4 nights in Mar 2018

10/10 Excellent

Julio, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Outstanding Hotel
Luang Prabang is the most beautiful small town in Asia I've ever been, an incredible great surprise, The Hotel is Superb, I've contacted by mail with the manager to arrange our stay due to my wife's birthday and they organize everything beautifully, excursions, transfers everything, We book the transfer from the airport and Francoise welcomed us in the Arrival hall with a great smile and a superb attention to all the details (well done guy) and lead us to the hotel where we've been welcomed by the Hotel's manager, who seems to be doing an excellent job here, Hotel's staff are so warm, friendly, helpful, they've showed up with a welcome mocktail and a birthday cake during the check in before to lead us to our room, The hotel is way better than what you can see in Expedia's pictures, the atmosphere and the charming ambiance, the decoration is superb, beautifully detailed, awesome landscape, everything is just perfect, We booked the Pioneer room, and it was really nice, located in the first level, the size is perfect, the bedding was wowww we really had a very good rest ,we enjoy the balcony views, The Breakfast is outstanding as well, we specially love this type of small hotels , more intimate and where you can get rid of those Buffet type breakfast, here they serve a la carte meals , which are beautifully prepared and presented, with enough options to fulfill all your needs and expectations,
Stayed 2 nights in Mar 2018