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Montcalm Marble Arch Townhouse

3.0 star property
Hotel with a 24-hour front desk, a short walk to Marble Arch

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Photo gallery for Montcalm Marble Arch Townhouse

Lobby
Property amenity
Minibar, in-room safe, soundproofing, iron/ironing board
Shower, free toiletries, hair dryer, bathrobes
Coffee/tea maker

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Triple Room

Minibar, in-room safe, soundproofing, iron/ironing board

Deluxe Triple Room

Highlights

Soundproofed
Air conditioning
LCD TV
Hair dryer
Private bathroom
Bathrobes
Free bottled water
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Club Double Room

Minibar, in-room safe, soundproofing, iron/ironing board

Club Double Room

Highlights

Soundproofed
Air conditioning
LCD TV
Hair dryer
Private bathroom
Bathrobes
Free bottled water
Minibar
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, soundproofing, iron/ironing board

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
LCD TV
Hair dryer
Private bathroom
Bathrobes
Free bottled water
Minibar
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Shower, free toiletries, hair dryer, bathrobes

Deluxe Single Room

Highlights

Soundproofed
Air conditioning
LCD TV
Hair dryer
Private bathroom
Bathrobes
Free bottled water
Minibar
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
41 Great Cumberland Place, London, England, W1H 7LG

What's nearby

  • Marble Arch - 3 min walk
  • Hyde Park - 5 min walk
  • Oxford Street - 13 min walk
  • Buckingham Palace - 5 min drive
  • Piccadilly Circus - 6 min drive

Getting around

  • Marble Arch Underground Station - 3 min walk
  • Marylebone Station - 12 min walk
  • London City Airport (LCY) - 23 min drive

Restaurants

  • ‪Gail's Artisan Bakery - ‬3 min walk
  • ‪Feya - ‬3 min walk
  • ‪Daisy Green Food - ‬2 min walk
  • ‪Patisserie Valerie - ‬2 min walk
  • ‪Spaghetti House - ‬2 min walk

About this property

Montcalm Marble Arch Townhouse

Hotel near Marble Arch
Close to Oxford Street and Hyde Park, Montcalm Marble Arch Townhouse provides amenities like dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Luggage storage, smoke-free premises, and a 24-hour front desk
  • Free newspapers and a front-desk safe
  • Guest reviews give good marks for the helpful staff
Room features
All guestrooms at Montcalm Marble Arch Townhouse have perks such as air conditioning and bathrobes, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, daily housekeeping, and phones

Languages

English, Hindi, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • In a regional park

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from August 19 2024 to February 28 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

We should mention

This property does not have elevators

Property is also known as

Marble Arch Suites
Shaftesbury Marble
Shaftesbury Marble Arch
Shaftesbury Marble Arch Suites
Shaftesbury Marble Arch Suites Hotel
Shaftesbury Marble Arch Suites Hotel London
Shaftesbury Marble Arch Suites London
Shaftesbury Suites Marble Arch
The Marble Arch Suites Hotel
The Shaftesbury Marble Arch Suites
The Marble Arch Suites London
The Marble Arch Suites Hotel London
The Marble Arch Suites
Montcalm Marble Arch London
Montcalm Marble Arch Townhouse Hotel
Montcalm Marble Arch Townhouse London
Montcalm Marble Arch Townhouse Hotel London

Frequently asked questions

Is Montcalm Marble Arch Townhouse pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Montcalm Marble Arch Townhouse?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Montcalm Marble Arch Townhouse?

Check-out is at 11:00 AM.

Where is Montcalm Marble Arch Townhouse located?

Located in London City Centre, this hotel is within a 5-minute walk of Marble Arch and Hyde Park. Oxford Street and Bond Street are also within 15 minutes. Marble Arch Underground Station is only a 3-minute walk and Bond Street Underground Station is 11 minutes.

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Montcalm Marble Arch Townhouse Reviews

Reviews

6.8
Rating 10 - Excellent. 30 out of 134 reviews
Rating 8 - Good. 41 out of 134 reviews
Rating 6 - Okay. 26 out of 134 reviews
Rating 4 - Poor. 17 out of 134 reviews
Rating 2 - Terrible. 20 out of 134 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Farouq

Nice
Very nice place quite helpful in front desk
Stayed 2 nights in Sep 2024

10/10 Excellent

MariaFatima

Excellent
We really enjoyed our stay at this very convenient hotel. Our room was just perfect for me and my daughter for the week in London for a nursing g conference and some pleasure afterwards. The staff were very friendly and accommodating. So pleased with the cleanliness and the hotel smells so good. The location is close to a lot of bus stops and underground trains to explore the city. Would love to come back and stay here for next time!
Stayed 7 nights in Sep 2024

10/10 Excellent

Billy

Nice hotel
Stayed 1 night in Oct 2023

6/10 Okay

Zain-Ul-Abideen

Liked: Amenities
Location is ideal.
Stayed 3 nights in Jun 2022

6/10 Okay

Verified traveler

Disliked: Room comfort
Decent stay, great location, especially uncomfortable pillows, good service
Stayed 2 nights in Mar 2023

10/10 Excellent

Mary

Hotel is superb for concerts at Hyde Park and other sightseeing locations. Plenty of restaurants, cafés to choose from and 18 minutes walk to Paddington train station if flying from Heathrow Airport.
Stayed 1 night in Jul 2022

2/10 Terrible

Paul

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Over priced, dirty, no lift, no help with luggage, no mini bar, room far from deluxe, tired, dated and unpleasant. Bed was ok, breakfast in a different building was of a a good standard. Can’t recommend.
Stayed 1 night in Jun 2024

8/10 Good

Bahjat S

Good and walkable.
Pleasant stay. Walkable.
Stayed 2 nights in Jul 2022

8/10 Good

Dawn

Hotel under refurbishment
We stayed here for a work assignment in Mayfair. We initially booked the hotel but on arrival the hotel was being renovated and we were directed to a neighbouring property which comprised many suites. Our main issues were there were a lot of stairs and no lifts. The annexe also didn’t have a bar or restaurant. However, the price was fair, the area excellent and overall a good stay.
Stayed 4 nights in Jun 2024

10/10 Excellent

Joanne

Clean & comfortable room, only thing missing was that towels were not provided in our room
Stayed 1 night in Feb 2024

4/10 Poor

morris

Liked: Amenities
No lift Narrow staircase False advertising No indication of rooms below ground Breakfast in a different location one block away WOULD AVOID
Stayed 3 nights in Nov 2023

8/10 Good

Naveen

Good for stay near Oxford Street
Everything fine, except the breakfast. Options were vry less. Staff was courteous. But suites had some infrastructure issues.
Stayed 1 night in Oct 2023

2/10 Terrible

Connie

Staff/ cleaning people take our things
Staff/ cleaning people take our things and will not give it back. Be aware
Stayed 3 nights in May 2024

8/10 Good

Linda

Massive potential
Could be lovely. Some great design in the room just a few things need fixing. There is a potential mini kitchen but without cutlery or crockery it is a bit frustrating. Staff lovely, room clean and bed very comfortable
Stayed 1 night in Mar 2023

10/10 Excellent

Ingunn

Two blocks from Oxford Street and yet so calm. Didn't hear a sound at night. Our room had a good size bathroom fully equipped. The bedroom had sink, microwave, safe, and refreshments. The electricity went out late the day we arrived,but we didn't need them until the next morning and they were there first thing. Excellent service! They stored our luggage because we arrived hours before check-in and after shopping we came to our room and they had brought our luggage there. Same for departure, they stored our luggage. Will definitely recomend this hotel for others and we will hopefully come back in the future! Thank you for the service! Loved the staff! Ingunn Engeland
Stayed 2 nights in Apr 2024

6/10 Okay

Mark

Staff was ok Room had just a hint of cigarettes USB ports were broken Tiny bathroom Refrigerator didn’t work
Stayed 3 nights in Jun 2023

6/10 Okay

Mark

Liked: Property conditions & facilities
It's in a good location for Oxford Street,but it's not a good hotel.The wi-fi only allows 1 device access,the air conditioning is poor,the windows are not double glazed,the bathrooms are tiny
Stayed 1 night in Jul 2023

2/10 Terrible

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single room very very small. Air conditioning made a lot of noise asp had to turn off to sleep. Outside the window was external air conditioning unit which went off every 10mins which was also noisy. Complained to reception and was told nothing they could do. They did move me the second night which wasn’t much better
Stayed 2 nights in Apr 2024

6/10 Okay

Kathie

My room was very nice, apparently a deluxe room I somehow got upgraded to. Very spacious and comfortable. On the other hand, my collegue (who booked directly through the website) had a bad experience. They apparently lost or overbooked his reservation, and then he ended up in a small, damp, noisy basement room.

4/10 Poor

Marek

Liked: Room comfort
Disliked: Property conditions & facilities
Avoid
Room in the basement. Terrible smell of mold. Window view terrible, airco sound at the level of diessel engine. Size of the room was a joke.
Stayed 1 night in Oct 2022

8/10 Good

Jason

Great hotel, badly advertised parking
The overall hotel was great l, room was good and clean however a big part of this was “parking available” on the site only to be told that there was no onsite parking and that the only parking was on the street for 4hrs only. This was a massive inconvenience having to find alternative parking and at an additional cost that I wasn’t expecting to be paying
Stayed 1 night in Feb 2023

4/10 Poor

Tracey

The hotel is really nice in a great location. The room is spacious & clean. The reception staff were helpful when we stayed there. However..... i left a dress in the wardrobe, i emailed them twice & had no response. I called 5 times & each time was told they would ask housekeeping & call me back. They never did!! I can only assume that housekeeping stole my dress. I would think twice about booking
Stayed 1 night in Jun 2023

4/10 Poor

Meet

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Complete Rip-off
Complete rip off. Unprofessional staff. Moved my booking to another hotel of the group without explanation. The room was tiny, old and dirty. There was Mold on the bathroom walls. They wouldnt gice drinking water until asked everyday. The list is long. The only thing good about the place was its location.
Stayed 3 nights in Aug 2022

6/10 Okay

Tessa

Central/convenient - but tired
Good value for a central location and the reception ladies were cheerful, even though they were dealing with an antiquated system and the tiniest desk space. Bedrooms were tired but the bed was comfortable. However, the air-con in my room was so noisy (old) that I had to turn it off in the middle of the night. The small shower room was not as clean as I would have hoped and the extractor fan rattled deafeningly. There was also a crazily bright green security/sensor light on the ceiling, so the room was far too lit-up during the night, rather defeating the point of the blackout curtains.
Stayed 1 night in Mar 2023
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Cyrus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ridiculous service - Double Booked me!!! - then an
I turned up with a confirmed booking - paid for in advance. The reason I had booked this hotel was because my work colleagues were staying here so we could get some work done and share cabs etc. When I tried to check in they had over booked and did not have a room for me. The ended up having to send me to another hotel - I paid a substantial amount for a room in the same hotel as my colleagues - no refund - no discount just moved me to another location - what a joke - I could have booked a room elsewhere in London myself. The point was that I was meant to be tying there for convenience. It became anything but - I will never stay here again.