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Aparthotel

Dockside Apartments at Excel

3.5 star property

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Photo gallery for Dockside Apartments at Excel

Snow and ski sports
Exterior
In-room safe, desk, blackout drapes, iron/ironing board
Fridge, microwave, stovetop, coffee/tea maker
Flat-screen TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Parking available
  • Dryer
  • Washer
  • Kitchen
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Studio

In-room safe, desk, blackout drapes, iron/ironing board

Studio

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
Washer/dryer
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 40 sq m
  • Studio
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

In-room safe, desk, blackout drapes, iron/ironing board

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Refrigerator
Flat-screen TV
Washer/dryer
Blackout drapes/curtains
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, River View

Flat-screen TV

Apartment, 1 Bedroom, River View

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
Washer/dryer
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, Multiple Beds

In-room safe, desk, blackout drapes, iron/ironing board

Apartment, Multiple Beds

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Refrigerator
Flat-screen TV
Washer/dryer
Blackout drapes/curtains
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Studio, River View

Flat-screen TV

Studio, River View

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
Washer/dryer
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 40 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Map
1014B Dockside Road, London, England, E16 2FQ

What's nearby

  • ExCeL Exhibition Centre - 6 min walk - 0.5 km
  • IFS Cloud Royal Docks Station - 3 min drive - 1.6 km
  • O2 Arena - 6 min drive - 3.3 km
  • London Stadium - 10 min drive - 6.1 km
  • Westfield Stratford City - 10 min drive - 6.1 km

Getting around

  • Royal Albert Station - 4 min walk
  • West Ham Station - 7 min drive
  • London City Airport (LCY) - 3 min drive

Restaurants

  • ‪Subway - ‬12 min walk
  • ‪Costa Coffee - ‬14 min walk
  • ‪Caffè Nero - ‬16 min walk
  • ‪Sandwich & Co - ‬17 min walk
  • ‪E16 Café - ‬10 min walk

About this property

Dockside Apartments at Excel

Aparthotel units with kitchens, near ExCeL Exhibition Centre
Along with a snack bar/deli, this smoke-free aparthotel has self parking and concierge services. WiFi in public areas is free. Other amenities include dry cleaning and laundry facilities. Each apartment features a washer/dryer and a kitchen with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a flat-screen TV, and a coffee/tea maker. Weekly housekeeping is available.
Dockside Apartments at Excel offers 63 accommodations with washers/dryers and safes. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Languages

Arabic, English, Portuguese, Spanish

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15 per night)

Kitchen

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: GBP 15 for adults and GBP 15 for children
  • Snack bar/deli

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room roll-in shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Housekeeping (weekly)
  • Iron/ironing board
  • Limited-hour front desk
  • Safe

Location highlights

  • In a business district

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 63 units

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 150.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 15 for adults and GBP 15 for children
  • Self parking fee: GBP 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned

Property is also known as

Dockside Apartments at Excel London
Dockside Apartments Excel Apartment
Dockside Apartments Excel London
Dockside Apartments Excel
Apartment Dockside Apartments at Excel London
London Dockside Apartments at Excel Apartment
Dockside Apartments Excel Apartment London
Apartment Dockside Apartments at Excel
Dockside Apartments Excel
Dockside Apartments at Excel London
Dockside Apartments at Excel Aparthotel
Dockside Apartments at Excel Aparthotel London

Frequently asked questions

Is Dockside Apartments at Excel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Dockside Apartments at Excel?

Self parking is available for GBP 15 per night.

What time is check-in at Dockside Apartments at Excel?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Dockside Apartments at Excel?

Check-out is at 11:00 AM.

Where is Dockside Apartments at Excel located?

Located in Docklands, this aparthotel is within 1 mi (2 km) of ExCeL Exhibition Centre and IFS Cloud Royal Docks Station. Thames River and O2 Arena are also within 3 mi (5 km). Royal Albert Station is only a 4-minute walk and Prince Regent Station is 9 minutes.

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Dockside Apartments at Excel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 79 reviews
Rating 8 - Good. 21 out of 79 reviews
Rating 6 - Okay. 2 out of 79 reviews
Rating 4 - Poor. 5 out of 79 reviews
Rating 2 - Terrible. 4 out of 79 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Lorraine

Liked: Room comfort

Amazing Apartment but poorly managed

These apartments look amazing! Super stylish and with great views of the river. However, I don’t think I got the customer care I would have, if I stayed in a hotel. The man on the receptions was welcoming, but I was shocked when he asked for £100 deposit, so please take note. Thankfully I had cash on me, as I hate paying deposits with card, as it takes ages to get the money back! On the table in the apartment there was a huge list of items and the cost of them if you damaged them and the prices were ridiculous! It was very worrying! Literally EVERYTHING was listed! The room was also VERY hot! It was a spring day, and it was way too warm. I couldn’t work the AC so I went downstairs to the reception and there was a lady on now and she told me how to work it. While I was there I also realised I hadn’t been given a receipt for my £100 deposit and was a little worried. I asked the lady for one and she asked how much did I pay? Which was a little concerning, surely everyone pays the same? Or do they charge what they like at the time? The AC still didn’t work, so I gave up in the end and just had to cope with the heat! I mentioned this at check out to a different member of staff and they said they only switch it on in summer! The room also wasn’t as clean as it first appeared either with dirty handprints on the doors and crumbs on the sofa, which was a shame. A great looking apartment, but in my opinion not managed professionally.
Stayed 1 night in Mar 2020

10/10 Excellent

brian

Stayed 4 nights in Mar 2020

10/10 Excellent

Gary

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2020

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goood stay
Stayed 1 night in Mar 2020

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience overall

We stay a family of 3 for 4 nights beginning of Jan 2020. Having read mixed feedbacks when looking at closest transportation I got worried. But in the end, apart from not having always 100% clear answers to my questions to the employees, our stay there was excellent. We had a brand new small flat. Everything working perfectly. I was worried of 1 tea spoon missing from start and the listing of prices to pay for damaged items and the deposit given during checking ^^We never know what could happen. In the end, all was straightly managed at check out. No issue what so ever. I wish to have used a bit more the kitchen which was the goal with family and baby girl of 2.5 yo. But we ate more often outside even in evenings. But the flat was great, shower great. Only small remark is about cleaning and we read this beforehand, so no real surprise, but during 5 days stay, cleaning was done once. Also, DLR tracks are almost touching the building ^^and accross the Thames from the flats was the London city airport. We thought we could have noise issue, but being winter we never really had windows open during night and we were not disturbed by noise, thus good windows isolation. All in all, we were really satisfied. We'll come back and hope to get exactly the same room number ^^ Thanks for our good stay. Denis
Stayed 4 nights in Jan 2020

10/10 Excellent

OLUWATOSIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Anais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely place!

Had a short stay but nevertheless was welcomed by the staff and felt cared for. Tahmim was a great help! Hoping to stay another time!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

Stay was very nice, staff were friendly! Overall i recommend others to stay at this apartment.
Stayed 1 night in Jan 2020

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

4/10 Poor

Sudip

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor Experience.

Negatives: 1) The heating failed the second night we were there. While we were provided with heaters after we asked, the staff were not pro active, and the heating system had still not been fixed 5 days later when we left. 2) The shower head started leaking and completely soaked the bathroom. The problem was reported, but still not fixed by the time we left. 3) The kitchen is described as 'well equipped'. It is not. There was no knife, and only one tiny pot to cook with. 4) The second blanket in the room was dirty, and had a large lipstick stain on it, which was very unhygienic. Positives: 1) Good location, close to DLR station.
Stayed 6 nights in Dec 2019

10/10 Excellent

ABDULLAH

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Docklands stay

Overall the room was nice and clean however the receptionist informed me that my room is 706, she even wrote it down on the card, as the lifts wasn’t working I had to climb all them steps even though i had a back knee. Once I was on the 7th floor, the key card was not working, so I had to go down those steps again to the receptionist and found out that the room was actually 703 instead. This was quite frustrating as the lifts wasn’t working and I had to climb all them steps, knowing I had a really bad knee.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely virtually new apartment let down by staff.

These apartments are either very recently refurbished or virtually brand-new as everything within a apartment and the decor was pristine A couple of things left the whole experience down one was the check in the security chap said initially they had no record of us on his list and we were made to sit in a separate waiting room waiting to check-in this required me to re-check my booking to see if I had made a mistake where in fact I had not mistake was on behalf of the apartments not mine. When we were shown through to the very small reception desk the lady behind did not even look up to say good afternoon prompting me to announce our presents by saying good afternoon. Eventually we did check in and the next problem was one of the tulips was out of service which led to quite a long delay getting to our room which was on the top floor and when we checked out likewise. However the apartment was lovely ideally situated for the DL are trains and London city airport. If these two issues can be addressed the whole experience would’ve been five stars.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

10/10 Excellent

Jie

Stayed 1 night in Dec 2019

10/10 Excellent

JI WON

Stayed 4 nights in Dec 2019