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"All the staff in the accommodation were very, very friendly and sweet. In particular, the attitude of the receptacle at check-in is important enough to determine the first impression of the hotel, and the first impression of this hotel was good. Also, the concierge (bellboy) and the staff at the restaurant were friendly (visiting and experiencing all the restaurants in the hotel). The Mogambo Spa was also good because it was a new atmosphere different from other places in Plantation Bay. All the staff I encountered walking around the resort welcomed me with a smile, and these experiences left a very good memory of the resort. And on the first day, I couldn't enjoy the swimming pool, which was the reason I came to this resort because it rained so much, but I think it's a great merit to be able to enjoy the swimming pool even after checking out. This is because the weather in Southeast Asia cannot be predicted. "However", there are two things that are regrettable. Such good experiences during stay from check-in are offset at check-out. The female staff at the check-out table wasn't very friendly and didn't even say goodbye or thank you for staying. The moment I checked out, I felt like my fantasy about this resort was broken. Furthermore, the attitude of the female staff at bazarr, who was heard after checking out to buy resort souvenirs, deleted the good memories of their stay. I didn't welcome guests when they came in, I hummed alone when I paid, and I wasn't very friendly."

"Staff was incredible and room was extremely clean "

"The staff were welcoming and accommodating. The rooms were spacious, and the beds were incredibly comfortable. We had a wonderful stay and will definitely be coming back. ⭐️⭐️⭐️⭐️⭐️"

"The 6th floor resteraunt is a destination in its self!"

"We had a great stay here! The staff was very friendly and attentive. The breakfast food was very good and the room was clean and comfortable. The room service food exceeded expectations and was delicious!! 10/10 would recommend!"

"Staff are so kind and friendly. Entire stay was amazing. "

"Absolutely stunning resort. Look forward to next stay!"

" All the employees I came in contact with were all friendly, love their job and excellent in their customer service. I travel a lot and saw all kinds of customer service that hotel employees had given me, the employees at Sheraton Cebu Mactan Resort displayed one of the few excellent customer service I've experienced. Excellent job everyone! Thank you and I'll be back."

"The quality of the rooms & staff was excellent. We dined at the hotel restaurant and the quality of the food was very good. Would recommend staying here if you're passing through Cebu or looking to explore the area for a short stay."