Lakeland - Winter Haven hotel rooms a the Oakwood

"Love this place, friendly staff clean rooms. Would diffinately come back."

"The advertised “in-room dining” is a misrepresentation. AFTER ordering the food, I found out that I must go to the lobby to pick it up; it is NOT delivered to the room. On one of my days there, I requested that housekeeping service my room before 3pm. Staff at front desk noted the request and promised that. When I returned to my room at 3pm it was still not done "

"WiFi did not work barely at all. Staff wasn’t very helpful"

"Despite the listing saying "waterpark access" we didn't realise we needed to pay $25 per person per day for access. Also, they don't clean the rooms during your stay - I've never experienced that at a hotel/resort before. You travel via shuttles around the resort because things are spread so far apart however sometimes it takes 10-20 minutes to get a shuttle. The staff often didn't seem interested at all in helping us unless it was related to some activity or service with extra cost"

"The property overall was fun for all ages. There were several pools, lazy river and water park. The resort offers a dining hall. My family dined at The Valencia located on the lower level. My husband and I had food poisoning as a result of eating there. When I informed the front desk staff, they did not act as if they were too concerned initially. I had to contact them again to speak to food safety department. A gentleman ended up coming to our room to take notes of what occurred. We lost time during our vacation that we cannot get back due to being bound to the room from sickness. I would say if you go be leary of the onsite restaurants."

"Great activities for the kids. Response to issues were immediate. Delightful and peaceful environment. "

"Staff was excellent ! I was allowed to check in early for small fee which I very much needed !"

"Super great "

"Cook top did not work, booked for pool but no pool they said closed for repair but no repairs going on, they did not disclose at booking.no restaurant or bar as advertised and breakfast was not good, grounds were trashy and dirty, people always hanging out smoking by door to hallway, looks like they are remodeling rooms and halls, inside room was good except water was leaking up thru vinyl plank floor in bath"