Ko Kaeo Hotels

"Staff writer as incredibly accommodating "

"Cheers to the friendly and helpful staff of Novotel Avista Kata for making our stay in Phuket a truly memorable one. The hotel experoence has exceeded our expectations. If youre looking for a decent, family friendly, great location, tastefully curated food, and with great selection of tours, this hotel has ticked all the boxes! Highly recommended!"

"This is our second time at the resort and won’t be our last! The staff are so very kind, the food is absolutely delicious, facilities second to none. One of our favourite places on earth!"

"This review is based on the amount payed for the presidential suite. Total stay 3 nights. Cleanliness: bath robe found to have hair left over from previous guest. Amenities: toilet generate foul smell. Minimum items given at wash basin. Up keeping: laminate floor pop out at certain corners creating cutting edges to feet. Carpet in room at just cut n lay on top of laminate floor. Breakfast: pastries such as chocolate croissant are as hard as rock. Curry is so spicy and feedback given to chef with reply saying this is local dish which I understand but most guest are not locals. Overall stay is acceptable but if taking the amount paid into consideration, the quality reference is way off. "

"We checked in and checked out the same day. My family and I booked the family suite. There were four of us and one room card was given. Upon going to the room there was water leakage in the hallways, the second sleeping space in the room was in the loft area up the steepest most dangerous stairs I've ever seen, the second bed was just a mattress and it was on the floor, the loft had slanted ceilings making it hard to stand, and the entire room was very hot. We couldn't figure out how to work the air conditioning units, only to go back to the front desk and be told that the single key card had to go into the wall in order for there to be electricity in the room and it had to remain there if you wanted continuous electricity. We weren't told this at check-in. The accommodations weren't what they were implied to be and we were disappointed so we checked out and found other lodging."

"Well located friendly hotel"

"Everything was great "

"Poor attention to detail and unhelpful staff for our special occasion"

"This hotel is clean and has a lovely setting with beautiful grounds. But it is a ways from the beach so be aware of where you select your room as it’s not beachfront. Having said that, it isn’t a far walk to the beach. We did find the lobby and bar area very hot as there were no ceiling fans or air conditioning as it is completely open. We were there in February though when it is starting to warm up. There are many bars and restaurants close by which makes it convenient. "