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"good services in hotel, nice pool area, good choice of restaurant, business wise good connection to KLIA, and other amenities in City is every easy."

"Everything about our 6 night stay was excellent. The staff were all exceptional and all of the food we had was excellent. The health club facilities were excellent. The Family Room was large and extremely well equipped with great views. My little boy had a great time, the kids activities were only attended by him most of the time, but the staff still made it fun. The pool is a little tired, but still had a great time playing, all the poolside staff were excellent and kind. All in all a great stay, thanks Hotel Shangri-La!"

"Excellent Friendly Service. "

"Beautiful hotel with amazing staff. Perfectly situated. I could not find anything to fault and cant think of a better hotel we have stopped in anywhere. "

"Would recomend a tower view I had a city view and it wasnt great. Staff are atentive and eager to help. Central location and a great place to stay. Pool, gym and Spa look great. I havr seen more modern hotels however it is all on a greay condition"

"I did not like the room bathroom nor the front desk handling of my check in nor check out I would not recommend this hotel to any of my friends, it was an cheap looking place but it should have been with the way the place is managed, compared to many other Holiday Inn Express we.ve stayed in this one should only hold a 1 or 2 star rating. "

"Room is spacious, clean. Staff is friendly. Location is great."

"Amazing stay with friendly staff. "

"I enjoyed at The Ritz-Carlton Kuala Lumpur, the entire team from Bangladesh was great and amazing. What a professional."