Jacksonville Coast hotel rooms a the Independent

"Drove all the way from NC (8 hrs) to get to this property on Memorial Weekend 2024 at 10:00 pm and the code to the door did not work. Nor could I reach the property manager even hotels.com couldn’t reach them either and we had to be placed in a hotel away from the beach. We called the property manager, we sent emails and all. Luckily we had family there too that we could stay with the first night until our hotel was situated. Another red frag was the very lack of communication prior to arrival...

"The stove was not working. I had food ready to cook on the stove. I waited an hour, no one showed up. I kept calling the front desk and was told 15 min, then 10 min, then 15 min again. I had to go somewhere else to finish cooking. i was told that there was no maintenance staff on duty and they had to send someone from another property and then I found out the delay was because that person was on lunch. I asked for a discount and didn't receive it"