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"They very nice and helpful, friendly "

"Quite"

"The Inn at Kulaniapia Falls is an absolute hidden gem on the Big Island. You have your own waterfall! And you only need to share it with a few other guests! How do you get better than that? There are a few confusing things about this place which might not be obvious on a third-party booking site, so I'll try to explain here. 1. There are two broad accommodation types here. The Inn, which is an inn, and the cabins. The cabins are located on a farm next to the Inn. You have to turn right, not left, from the road from Hilo to access the farm. This can be confusing at night, since the area is quite dark. 2. The cabins do not have their own plumbing; you will have to use toilets and showers located at the barn (they were squeaky clean). The cabins have solar panels to run lights and charge phones, but for anything higher voltage, you'll need to go to the barn. Oddly, the WiFi was excellent in the cabins. 3. "Barn" is a somewhat misleading term. The top floor of the barn is a laid-back lounge/kitchen area. You'll share it with the other guests and with the farm staff. The kitchen was well-equipped and had some basic oils, sauces, and spices for common use. The staff were all very cool and passionate young people. They gave excellent recommendations on things to do in the area. One staffer made us the best cup of coffee we've had in a long time. 4. If you stay at the cabins, you can use the services at the Inn, including booking meals and experiences."

"Extremely friendly and helpful check-in. I forgot to ask for a room close to the elevator for my elderly mother and they were very accommodating. The hotel, while a little dated - is right on the water and the sea side has a great view. The elevator are very fast, and the restaurant and bar have great food."

"Very organized and most important extremely customer service oriented. Atmosphere is very laid back and friendly which is more the case with a hostel setup. However, this establishment is the benchmark in this criteria. //. Also, very well located in Hilo town for various activities."

"Great staff wellness services on the premises. Restaurant on property was great! I would stay here in the future. "

"Good location near the Volcano National Park, quiet pleasant stay in a historic property."

"The nice people on the property."

"It is in a quiet and convenient location. Close to Akaka falls, with a beautiful view."