Midtown Shangri-La, Hangzhou Reviews, Deals & Photos 2024

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Luxury Hangzhou hotel connected to a shopping center, a quick walk to West Lake

Choose dates to view prices

Dates

December 2024

January 2025

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot Tub

Bar

Pool

Spa

Gym

Breakfast available

P8,059 total

includes taxes & fees

Dec 8 - Dec 9

Room options

All rooms

1 bed

2 beds

Showing 33 of 33 rooms

Deluxe Twin Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
City view
Sleeps 3
2 Twin Beds

Deluxe Twin Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
City view
Sleeps 3
2 Twin Beds

Premier Twin Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
City view
Sleeps 3
2 Twin Beds

Premier Lakeview Twin Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
Lake view
Sleeps 3
2 Twin Beds

Family Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Down duvet

City view
Sleeps 3
1 King Bed

Deluxe King Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
City view
Sleeps 3
1 King Bed

Horizon Club Twin Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Executive Lounge

LCD TV

Hypo-allergenic bedding

Pillow menu

43 sq m
City view
Sleeps 3
2 Twin Beds

Premier King Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
City view
Sleeps 3
1 King Bed

Premier Lakeview King Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
Lake view
Sleeps 3
1 King Bed

Executive Suite King Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Executive Lounge

LCD TV

Hypo-allergenic bedding

Pillow menu

86 sq m
City view
Sleeps 3
1 King Bed

Executive Lakeview Suite King Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Executive Lounge

LCD TV

Hypo-allergenic bedding

Pillow menu

86 sq m
Lake view
Sleeps 3
1 King Bed

Deluxe King Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
City view
Sleeps 3
1 King Bed

Horizon Premier King Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Executive Lounge

LCD TV

Hypo-allergenic bedding

Pillow menu

78 sq m
City view
Sleeps 3
1 King Bed

Horizon Lakeview King Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Executive Lounge

LCD TV

Hypo-allergenic bedding

Pillow menu

43 sq m
Lake view
Sleeps 3
1 King Bed

Horizon Club King Room

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Executive Lounge

LCD TV

Hypo-allergenic bedding

Pillow menu

43 sq m
City view
Sleeps 3
1 King Bed

Suite (Shangri-La)

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Blackout drapes/curtains

215 sq m
City view
Sleeps 3
1 King Bed

Suite (Specialty)

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Pillow menu

Blackout drapes/curtains

129 sq m
City view
Sleeps 3
1 King Bed

Horizon Club King Room

Sleeps 2
1 King Bed

Horizon Lakeview King

Sleeps 2
1 King Bed

Executive Lakeview Suite

Sleeps 2
1 King Bed

Pine Exploration Theme Room

Sleeps 2
1 King Bed

Horizon Premier King Room

Sleeps 2
1 King Bed

Premier King

Sleeps 2
1 King Bed

Deluxe King Room

Sleeps 2
1 King Bed

Premier Twin

Sleeps 2
2 Twin Beds

Deluxe Twin Room

Sleeps 2
2 Twin Beds

Horizon Club Twin Room

Sleeps 2
2 Twin Beds

City Family Room

Sleeps 2
1 King Bed

Premier Lakeview Twin

Sleeps 2
2 Twin Beds

Executive Suite

Sleeps 2
1 King Bed

Premier Lakeview King

Sleeps 2
1 King Bed

Green Frog Theme Room

Sleeps 2
1 King Bed

B.Duck Theme Room

Sleeps 2
1 King Bed

Similar properties

Premium bedding, minibar, in-room safe, desk

Pool

Spa

Parking included

Free WiFi

P11,092 total

includes taxes & fees

Dec 8 - Dec 9

About the neighborhood

6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006

What's nearby

West Lake - 5 min walk - 0.5 km
Broken Bridge - 15 min walk - 1.3 km
Wulin Square - 17 min walk - 1.4 km
Hangzhou Tower Shopping Mall - 18 min walk - 1.6 km
Zhejiang University Yuquan Campus - 4 min drive - 4.2 km

Getting around

Fengqi Road Station - 6 min walk
Hangzhou Station - 12 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive

Restaurants

‪人民大会堂 - ‬5 min walk
‪Sawasdee Thai Restaurant - ‬3 min walk
‪Cafe Grazie - ‬2 min walk
‪唛歌时尚量贩ktv武林店超市 - ‬9 min walk
‪有间小厨 - ‬4 min walk

About this property

Midtown Shangri-La, Hangzhou

Luxury hotel near West Lake

Located close to Broken Bridge and Leifeng Pagoda, Midtown Shangri-La, Hangzhou provides a coffee shop/cafe, dry cleaning/laundry services, and 2 bars. Treat yourself to a body scrub, a body wrap, or reflexology at Chi, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. In addition to a health club and a business center, guests can connect to free in-room WiFi.

Additional perks include:

An indoor pool
Free self parking
Limo/town car service, buffet breakfast (surcharge), and express check-out
Express check-in, meeting rooms, and an elevator

Room features

All 414 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.

Other amenities include:

Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
Bathrooms with designer toiletries and separate tubs/showers
LCD TVs with cable channels
Wardrobes/closets, electric kettles, and heating

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Train station pick-up and drop-off shuttle (surcharge)
Limo/town car service
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 194 per person
2 bars/lounges
2 restaurants
A coffee shop/cafe

Restaurants on site

Central Market
Chengzhong Bistro Chinese
Midtown Brewery
The Great Lounge

Things to do

Full-service spa
Health club
Indoor pool
Sauna
Spa tub
Steam room

Family friendly

Children's toys
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Guidebooks
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Meeting rooms

Outdoors

On a lake

Full-service spa

Body scrubs
Body wraps
Facials
Massage
Reflexology
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking

13 floors
Banquet hall
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

LCD TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Restaurant dining guides

Air conditioning
Connecting rooms available
Desk
Heating
Iron/ironing board
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 350.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately CNY 194 per person
Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Midtown Shangri-La Hangzhou Hotel

Midtown Shangri-La Hotel

Midtown Shangri la Hangzhou

Midtown Shangri La Hangzhou

Midtown Shangri La, Hangzhou

Midtown Shangri-La, Hangzhou Hotel

Midtown Shangri-La, Hangzhou Hangzhou

Midtown Shangri-La, Hangzhou Hotel Hangzhou

Frequently asked questions

Does Midtown Shangri-La, Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Midtown Shangri-La, Hangzhou?

As of Nov 24, 2024, prices found for a 1-night stay for 2 adults at Midtown Shangri-La, Hangzhou on Dec 8, 2024 start from P 6,911.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Midtown Shangri-La, Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Midtown Shangri-La, Hangzhou?

Self parking is free at this property.

What time is check-in at Midtown Shangri-La, Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Midtown Shangri-La, Hangzhou?

Check-out is at noon.

Where is Midtown Shangri-La, Hangzhou located?

Located in Gongshu, this luxury hotel is within 1 mi (2 km) of West Lake and Broken Bridge. Hangzhou Botanical Garden and Zhejiang University Yuquan Campus are also within 3 mi (5 km). Fengqi Road Station is 6 minutes by foot and Longxiangqiao Station is 11 minutes.

Midtown Shangri-La, Hangzhou Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Hanbing

Traveled with family and small children

Oct 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Slightly dated but very clean and well maintained still. Absolutely great location, steps away from famous night market and walking distance to West Lake. Staff are nice and helpful.

Stayed 3 nights in Oct 2024

8/10 Good

CHOONG HIOK

Traveled with family

Sep 29, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff are friendly and helpful

Stayed 1 night in Sep 2024

10/10 Excellent

Jian

Jul 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is clean with great breakfast.

Stayed 2 nights in Jun 2024

8/10 Good

David

Jul 1, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2024

10/10 Excellent

Jian

Jun 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jun 2024

4/10 Poor

Alan

May 20, 2024

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

Stayed 1 night in May 2024

10/10 Excellent

Matt

Apr 25, 2024

Stayed 1 night in Apr 2024

8/10 Good

Varsha

Traveled with partner

Apr 22, 2024

Liked: Cleanliness, amenities, property conditions & facilities

After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.

Stayed 2 nights in Apr 2024

10/10 Excellent

zhongqun

Business traveler

Apr 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Apr 2024

10/10 Excellent

Jiewei

Traveled with family

Mar 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Convenient location and easy to walk around.

Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family

Feb 11, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2024

10/10 Excellent

Wiltven

Traveled with family

Jan 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly service received from Jane Zhang

2/10 Terrible

FENG

Traveled with family

Dec 20, 2023

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

We paid extra for a Lake View to only see the back of a buildings parking lot—there is no lake view. On top of that, hotel does not feel like a 5 star hotel and the hotel receptionist staff is not professional.

Stayed 3 nights in Dec 2023

8/10 Good

Mo, Plymouth

Jun 24, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

All is great. The only thing is the check-in process is very slow with a long line of customers waiting. The receptionists seem to be unskilled with their computers.

Stayed 2 nights in Jun 2023

10/10 Excellent

ZHOU

Business traveler

Jun 18, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay well, comfortable, safe

Stayed 1 night in Jun 2023

10/10 Excellent

Jianyu

Traveled with family

May 21, 2023

Liked: Cleanliness

Great location, friendly staffs at horizon club

10/10 Excellent

CHEK MENG

Apr 15, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Apr 2023

10/10 Excellent

john

Traveled with family

Jul 24, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay.

Liked all of it, very nice place.

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

May 13, 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2021

10/10 Excellent

Sally

Business traveler

Dec 28, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2019

8/10 Good

Enid

Dec 23, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is excellent. Location is desirable. The staff is very friendly and helpful.

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler

Nov 23, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler

Oct 30, 2019

Liked: Cleanliness, staff & service

Stayed 2 nights in Oct 2019

10/10 Excellent

Wai Kuen Bonnie

Oct 3, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and location

The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.

Stayed 4 nights in Sep 2019

10/10 Excellent

Ruolin

Traveled with family

Sep 13, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tasty breakfast and nice club lounge access

The club lounge on the top floor is good for happy hour and casual chat. Breakfast is tasty and great!

Stayed 1 night in Sep 2019

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Midtown Shangri-La, Hangzhou

Choose dates to view prices

Photo gallery for Midtown Shangri-La, Hangzhou

Reviews

Excellent

Popular amenities

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Highlights

View all photos for Deluxe Twin Room

Deluxe Twin Room

Highlights

View all photos for Premier Twin Room

Premier Twin Room

Highlights

View all photos for Premier Lakeview Twin Room

Premier Lakeview Twin Room

Highlights

View all photos for Family Room

Family Room

Highlights

View all photos for Deluxe King Room

Deluxe King Room

Highlights

View all photos for Horizon Club Twin Room

Horizon Club Twin Room

Highlights

View all photos for Premier King Room

Premier King Room

Highlights

View all photos for Premier Lakeview King Room

Premier Lakeview King Room

Highlights

View all photos for Executive Suite King Room

Executive Suite King Room

Highlights

View all photos for Executive Lakeview Suite King Room

Executive Lakeview Suite King Room

Highlights

View all photos for Deluxe King Room

Deluxe King Room

Highlights

View all photos for Horizon Premier King Room

Horizon Premier King Room

Highlights

View all photos for Horizon Lakeview King Room

Horizon Lakeview King Room

Highlights

View all photos for Horizon Club King Room

Horizon Club King Room

Highlights

View all photos for Suite (Shangri-La)

Suite (Shangri-La)

Highlights

View all photos for Suite (Specialty)

Suite (Specialty)

Highlights

View all photos for Horizon Club King Room

Horizon Club King Room

View all photos for Horizon Lakeview King

Horizon Lakeview King

View all photos for Executive Lakeview Suite

Executive Lakeview Suite

View all photos for Pine Exploration Theme Room

Pine Exploration Theme Room

View all photos for Horizon Premier King Room

Horizon Premier King Room

View all photos for Premier King

Premier King

View all photos for Deluxe King Room

Deluxe King Room

View all photos for Premier Twin

Premier Twin

View all photos for Deluxe Twin Room

Deluxe Twin Room

View all photos for Horizon Club Twin Room

Horizon Club Twin Room

View all photos for City Family Room