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Hotel Riu Plaza Guadalajara

5.0 star property
Luxury Guadalajara hotel in Zona Expo with 2 restaurants

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Plaza Guadalajara

Terrace/patio
Exterior
Free minibar items, in-room safe, desk, iron/ironing board
Aerial view
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Parking available
    Parking available
  • Room service
    Room service
  • Air conditioning
    Air conditioning
The price is P6,410
P7,628 total
includes taxes & fees
Dec 9 - Dec 10

Room options

Available filters for rooms
Showing 39 of 39 rooms

View all photos for Family Room, 2 Twin Beds, Executive Level (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 2 Twin Beds, Executive Level (MX)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
Free bottled water
  • 47 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room (Hotwire ROH)

Free minibar items, in-room safe, desk, iron/ironing board

Deluxe Room (Hotwire ROH)

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed (MX)

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Executive Level (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Executive Room, 2 Twin Beds, Executive Level (MX)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Bathrobes
Hair dryer
Eco-friendly toiletries
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed, Executive Level (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed, Executive Level (MX)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
Free bottled water
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Free minibar items, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Twin Beds

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 47 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Executive Level

Free minibar items, in-room safe, desk, iron/ironing board

Executive Room, 1 King Bed, Executive Level

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Bathrobes
Hair dryer
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Executive Level

Free minibar items, in-room safe, desk, iron/ironing board

Executive Room, 2 Twin Beds, Executive Level

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
Free bottled water
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Senior Suite, 1 King Bed (Crown Level Access)

Free minibar items, in-room safe, desk, iron/ironing board

Senior Suite, 1 King Bed (Crown Level Access)

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
Bathrobes
  • 71 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Executive Level

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed, Executive Level

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
Free bottled water
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Twin Beds, Executive Level

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 2 Twin Beds, Executive Level

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
Free bottled water
  • 47 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Senior Suite, 1 King Bed (MX Crown Level Access)

Free minibar items, in-room safe, desk, iron/ironing board

Senior Suite, 1 King Bed (MX Crown Level Access)

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Hair dryer
  • 71 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Free minibar items, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed (MX)

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Presidential Suite, 1 King Bed (MX)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Separate bedroom
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 121 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Free minibar items, in-room safe, desk, iron/ironing board

Presidential Suite, 1 King Bed

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
  • 121 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Executive Level (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Executive Room, 1 King Bed, Executive Level (MX)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Bathrobes
Hair dryer
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Twin Beds (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 2 Twin Beds (MX)

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 47 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Twin Beds (MX)

Highlights

Air conditioning
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room Executive

Free minibar items, in-room safe, desk, iron/ironing board

Quadruple Room Executive

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Quadruple Room Executive

Free minibar items, in-room safe, desk, iron/ironing board

Quadruple Room Executive

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 2 Full Bed(s)

View all photos for Quadruple Room Executive

Free minibar items, in-room safe, desk, iron/ironing board

Quadruple Room Executive

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • Sleeps 4
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Presidential With Street View

Living room

Suite Presidential With Street View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Executive With View

Free minibar items, in-room safe, desk, iron/ironing board

Room Executive With View

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Suite Presidential With Street View

Bathroom

Suite Presidential With Street View

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Quadruple Room Executive

Free minibar items, in-room safe, desk, iron/ironing board

Quadruple Room Executive

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Premium

Free minibar items, in-room safe, desk, iron/ironing board

Suite Premium

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Premium

Free minibar items, in-room safe, desk, iron/ironing board

Suite Premium

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Executive

Free minibar items, in-room safe, desk, iron/ironing board

Room Executive

  • Sleeps 2
  • 1 Full Bed(s)

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9.0 out of 10, Wonderful, (1687)
The price is P5,409
P6,618 total
includes taxes & fees
Dec 12 - Dec 13
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About the neighborhood

Map
Av. Lopez Mateos 830 Col. Chapalita, Guadalajara, JAL, 44500

What's nearby

  • Minerva Roundabout - 15 min walk - 1.3 km
  • Expo Guadalajara - 2 min drive - 2.0 km
  • Avienda Chapultepec - 3 min drive - 2.9 km
  • Plaza del Sol - 3 min drive - 2.5 km
  • US Consulate General Guadalajara - 4 min drive - 4.0 km

Getting around

  • Mexicaltzingo Station - 4 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 31 min drive

Restaurants

  • ‪Hotel RIU Plaza - ‬2 min walk
  • ‪The Chardonnay - ‬1 min walk
  • ‪Decapolis - ‬1 min walk
  • ‪Dreams Lobby Bar - ‬1 min walk
  • ‪Capital Take Away - ‬2 min walk

About this property

Hotel Riu Plaza Guadalajara

Luxury eco-certified hotel near Minerva Roundabout
Located close to World Trade Center and Expo Guadalajara, Hotel Riu Plaza Guadalajara provides a grocery/convenience store, a rooftop terrace, and a coffee shop/cafe. Indulge in a body treatment, a manicure/pedicure, and a facial at Moonliz, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Fusion cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a hair salon.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Valet parking (surcharge), luggage storage, and a banquet hall
  • Concierge services, multilingual staff, and laundry services
  • Meeting rooms, smoke-free premises, and secured bicycle storage
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All 550 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and minibars (stocked with some free items). Guest reviews speak positively of the clean, comfortable rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch flat-screen TVs with satellite channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 90 per day)
  • Valet parking on site (MXN 150 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chardonnay
  • Decapolis

Things to do

  • Bicycle storage
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 40 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 90 per day
  • Valet parking fee: MXN 150 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Riu Plaza Guadalajara
Riu Plaza Guadalajara
RIU Plaza Guadalajara Hotel
RIU Plaza
Riu Plaza Guadalajara
Hotel Riu Plaza Guadalajara Hotel
Hotel Riu Plaza Guadalajara Guadalajara
Hotel Riu Plaza Guadalajara Hotel Guadalajara

Frequently asked questions

Does Hotel Riu Plaza Guadalajara have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Riu Plaza Guadalajara?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Hotel Riu Plaza Guadalajara on Dec 9, 2024 start from P 6,409.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Riu Plaza Guadalajara pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Plaza Guadalajara?

Self parking is available for MXN 90 per day. Valet parking is available for MXN 150 per day.

What time is check-in at Hotel Riu Plaza Guadalajara?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Riu Plaza Guadalajara?

Check-out is at noon.

Where is Hotel Riu Plaza Guadalajara located?

Located in Zona Expo, this luxury hotel is within 1 mi (2 km) of Minerva Roundabout, Expo Guadalajara, and World Trade Center. Avienda Chapultepec and US Consulate General Guadalajara are also within 3 mi (5 km).

Hotel Riu Plaza Guadalajara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2675 out of 3707 reviews" "
Rating 8 - Good. 596 out of 3707 reviews" "
Rating 6 - Okay. 215 out of 3707 reviews" "
Rating 4 - Poor. 97 out of 3707 reviews" "
Rating 2 - Terrible. 124 out of 3707 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gerardo

Stayed 4 nights in Oct 2024

8/10 Good

David

Stayed 1 night in Oct 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 3 nights in Nov 2024

10/10 Excellent

Arturo

Stayed 3 nights in Oct 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Helmut, bedford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always
Stayed 3 nights in Nov 2024

10/10 Excellent

Pedro

Stayed 4 nights in Oct 2024

10/10 Excellent

Felipe

Liked: Cleanliness
Stayed 4 nights in Nov 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Oct 2024

8/10 Good

Gustavo

Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Steve

Stayed 2 nights in Oct 2024

8/10 Good

Flavio Jauregui

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We like how clean it is.
Stayed 4 nights in Sep 2024

10/10 Excellent

BELINDA

Stayed 3 nights in Oct 2024

8/10 Good

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Nov 2024

10/10 Excellent

Denisse

Stayed 1 night in Oct 2024

8/10 Good

Ultiminio

Traveled with family
Liked: Cleanliness, staff & service
We really like this hotel. My relatives who live in the city live nearby and the staff is very friendly. Nicole who works in the Rooftop bar is fantastic - friendly, thoughtful and very customer service oriented. She found a beautiful table for my party and we had a great time. I'd also like to recognize the staff in Dreams for their hospitality. Our room had a great view and was very spacious. We did have two issues, however: The shower in the master was very difficult to regulate water temperature. Also, the second toilet does not flush properly and takes hours for the tank to fill. We chose to not have room service during our stay and we could "live" with both of these issues, but they need to be fixed for future guests. We will continue to stay at the Riu but I think it's important for the maintenance staff to not ignore these issues because they will only grow. Further, it should not neglect that sometimes customers simply don't bother to write reviews or state their grievances as these are not signs that everything is right. I point out these problems so the hotel could get better and better (because we want to continue staying here!). Thank you.
Stayed 3 nights in Nov 2024

6/10 Okay

Ana

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Checking in was not great, employees did not explain many details and amenities/activities that hotel offers. We did not know we couldn't go to another floor to get ice. Nothing was explained at check in. Pool was okay, dreams bar was great and so where the bartenders, they had different events every night. One of the workers Zermeño was the one who explained and gave details on all events going on thru the hotel. One of the days we chose to have the room cleaned, I left about 200 pesos in coins out by the TV stand, when we came back to the room that money was gone. I did not leave a note for employee to take the money, and even tho it is not a lot $, its not right to take the money. Really expected more from this hotel since it is considered to be a nicer than average.
Stayed 5 nights in Oct 2024

10/10 Excellent

Sergio, Eustis

Stayed 1 night in Oct 2024

10/10 Excellent

Jesús, Culiacan

Stayed 3 nights in Aug 2024

10/10 Excellent

MONICA

Stayed 3 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 5 nights in Oct 2024

10/10 Excellent

Augusto, Riverbank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is amazing, clean,
Stayed 1 night in Nov 2024

10/10 Excellent

Alexander

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was grea
Stayed 3 nights in Nov 2024