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"All the staff are amazing. They make you feel very welcome, are all so helpful and nothing is too much trouble. I really can't praise them enough! The room was small but very clean and comfortable with everything you could need for a great stay. The air con was a massive bonus as it was very hot during our stay, but our room was lovely and cool so we got a great nights sleep each night. The only thing that I would say is to check which rooms have a better shower if you have mobility issues or if you are tall, as our shower had a big step in (it was 12 inches off the floor) which left very little room between the shower floor and the low ceiling. Im 5ft 8in and I struggled to wash my hair without banging my elbows on the ceiling! It was my daughters birthday while we were there and there was a card, balloon and chocolates in the room when we arrived, which was a lovely touch and really appreciated. We didn't have breakfast at the hotel but we did eat in the restaurant in the evening. The food is delicious, the staff are lovely and we were impressed how reasonably priced it was. They are very knowledgeable about allergies and have some great options if you do have a food allergy. It is an ideal location, easy to walk to a lot of attractions, perfect for theatre visits. Lots of shops and dining options nearby too. We will definitely be back and I doubt we would stay anywhere else in London now. The hotel is great, but it's the staff that absolutely make this hotel perfect."

"Excellent pristine hotel right next to Hyde Park and Kensington Palace. Room was immaculate and spacious. Everything was perfect"

"It was absolutely amazing, checked in and got a free upgrade! The staff were so helpful! The amenities are so good "

"Great location, quick walk to the underground, Westminster Abbey, St. Jame's Park and Buckingham Palace. Very tiny room but we didn't stay in the room, only to sleep."

"It was such a great hotel. Staff were brilliant straight from the start. Less than 10 minutes walk from Old Street. I'd stay here again "

"One of my two favorite hotels in London. Fantastic location, great staff, modern facilities. The bar always features an amazing collection of signature cocktails. Highly recommended."

"Perfect location, unique experience, friendly staff, amazing view."

"Second visit from Canada amazing stay!!!!"

"Comfortable stay and a good view from the castle facing room. The room had no AC cooling as it is rare for the city temperature to go up like it did this June. The hotel does provide a table fan and it does cool off after 8 pm Overall a good stay with a good variety in breakfast"