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"I normally don’t write reviews as I’m usually too lazy but I feel that I have to mention my exceptional experience at the Tenyu hotel. The hotel staff were extremely friendly and treated me like a VIP guest. The hotel was clean and had a breathtaking view of the Hakone mountains. The room are styled like traditional Japanese decor which added to the authentic experience. The staff attended to my every need and made me feel at home. I got the package to get breakfast and dinner included with my stay. I dined at the tepanyaki restaurant and the food was delicious. The chief chef, Ryo Ogawa, tepanyaki skills were amazing and the beef and garlic fried rice were exceptional. The waiter who served me (sorry I forgot his name but he used to live in Tokyo) was so kind and attentive to my needs. The onsen was amazing as the one in the 6th floor overlooks the mountain almost like an infinity pool and the one on the 5th floor mimics a waterfall. Overall this was the best hotel I’ve stayed at in Japan so far and I definitely will be coming back again, probably yearly! "

"Staff are friendly Welcoming sweets are provided Can see Mount Fuji through the window of the room Rooftop provides visitors with a good place to see Mount Fuji"

"Best ryokan Onsen experience. The service provided by the hotel is superb. The onsen experience here is top notch"

"This hotel was my favorite out of the 4 we stayed in during our Japan trip. The beds were comfortable, bathroom had all we needed and the balcony gave us the most amazing view in the morning, definitely get a room facing the water and mountain. We could see the Pirate ship as well from our room. I loved that the booking came with buffet meals- fantastic options. I loved our stay in Hakone and this hotel. They even had a feared outdoor foot bath to rest your feet after walking. You could use there onsen or book a private one. So many extras on the property. Just an overall amazing stay during our trip."

"Very friendly and helpful staff. "

"Very friendly "

"Staff are very kind and professional. Facilities are clean and new. Breakfast is delicious. Outdoor garden is gearticuleerd. Highly recommend to everyone."

"Onsen was super clean. Bedroom and bathroom were clean too. We had a gorgeous view of Fuji san! The amenities were a huge plus. Free hair combs, razors, shaving cream, skin care product after your onsen. All in all a very good hotel experience. Wish we stayed longer!"

"Great place! Onsen with view of mt Fuji, what could be better? "