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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront hotel with free breakfast and a seasonal outdoor pool

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Lobby
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi
The current price is P2,778
P3,133 total
includes taxes & fees
Mar 13 - Mar 14

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed
  • River view
  • Sleeps 4
  • 1 King Bed

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7.8 out of 10, Good, 1,035 reviews
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P5,155 total
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About the neighborhood

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 11 min walk - 1.0 km
  • SkyPark - 11 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.6 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 4.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬12 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
Located close to SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides free continental breakfast and a business center. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool with sun loungers
  • Free self parking
  • Coffee/tea in the lobby, a TV in the lobby, and a 24-hour front desk
  • An elevator and a vending machine
  • Guest reviews say great things the breakfast, helpful staff, and location
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the clean, spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges, and microwaves

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
LIST_ALT

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Mar 11, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Mar 13, 2025 start from P 2,778.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 mi (5 km).

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SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 521 out of 1001 reviews
Rating 8 - Good. 261 out of 1001 reviews
Rating 6 - Okay. 114 out of 1001 reviews
Rating 4 - Poor. 51 out of 1001 reviews
Rating 2 - Terrible. 54 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ji

Close to the town, it is easy to take a walk and explore.
Stayed 2 nights in Mar 2025

8/10 Good

Robert

The rooms were clean and the staff I interacted with every friendly
Stayed 6 nights in Mar 2025

10/10 Excellent

Brian

Service was great Love the location very quiet
Stayed 4 nights in Jan 2025

8/10 Good

Chauncey

Everything was great .
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

First time staying at this property great location rooms were very spacious
Stayed 1 night in Jan 2025

10/10 Excellent

Debbie

Staff at check in and breakfast were great!
Stayed 1 night in Jan 2025

10/10 Excellent

Ashley

Everything was good.
Stayed 1 night in Feb 2025

10/10 Excellent

Greg

Very clean and great location. The staff are very friendly and helpful
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

We love this property and will definitely stay again. The room was perfect and the staff was wonderful.
Stayed 1 night in Jan 2025

10/10 Excellent

Brook

I was very happy with everything
Stayed 2 nights in Feb 2025

10/10 Excellent

chad

Loved the hotel especially being on the river! Staff was very friendly and helpful! Breakfast was the best! Me and family will for sure be staying there again soon
Stayed 7 nights in Jan 2025

10/10 Excellent

Monserrat

Very good location, clean
Stayed 2 nights in Dec 2024

10/10 Excellent

Srikanth

excellent stay with a view beautiful lake view and plenty parking space
Stayed 1 night in Dec 2024

8/10 Good

Eugene

Our room was very nice. They serve a great breakfast selection. However, one of our mornings, the front desk guy had to search for the guy that is in charge of replenishing the food on the bar. We enjoyed the room and the fact the balcony looked over the river. All in all, a good place to stay.
Stayed 2 nights in Jan 2025

8/10 Good

guillermo

Clea and good service close to main area great place.
Stayed 4 nights in Dec 2024

10/10 Excellent

Arya

We had a great stay
Stayed 1 night in Sep 2024

8/10 Good

Larry

Older property. Very large room. Centrally located. Good value.
Stayed 2 nights in Jan 2025

8/10 Good

China

beautiful scenery of the river right outside the room
Stayed 1 night in Dec 2024

10/10 Excellent

Sherly

Stayed here two nights in a roll, nice clean rooms many breakfast options and friendly staff. 5/5
Stayed 1 night in Jan 2025

10/10 Excellent

Annie

Its perfect
Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer

The room was updated and clean, a little small, but overall nice and right on the river. The staff were very nice and helpful. The property is located on the very end of the main strip just past Ober, just something to note if you plan to walk to attractions or restaurants at the opposite end. We would stay again in the future.
Stayed 1 night in Jan 2025

10/10 Excellent

emily

Really big room. Small property but it’s nice that way. Nice breakfast selection and good customer service.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lauren

Beautiful place
Stayed 2 nights in Nov 2024

8/10 Good

Theresa

I called 4 days before check in and requested a joining room with a friend that was staying here also. The lady I spoke with assured me that that would happen. Not only did that not happen we were no even on the same floor as our friend. My husband is handicapped and this made our stay very difficult.
Stayed 3 nights in Mar 2025

10/10 Excellent

Susan

Nice hotel
Stayed 2 nights in Nov 2024