The hotel is clean with no-frills. The ads claim the hotel has a laundry, but it doesn’t. Loumar Turismo, which the hotel uses for rides to and from the airport, does not check if a flight is arriving on schedule. If your flight is late, too bad, so sad. When we contacted Loumar Turismo to inquire about where our airport pickup was, we were told something to the effect of “We were at the airport on time. You were not. Not our fault. Take a taxi or an Uber at your own expense.” The hotel refused to reimburse us for the Uber. (NOTE: Beware of people at the airport claiming to be Uber drivers. They may try to charge you twice Uber’s rate for an airport transfer.)
The hotel in the Expedia photo shows a beautiful fountain in the front of the hotel, which was not working and probably hasn’t been working for awhile. The lobby is tasteful and modern, with nice seating for waiting for transportation or tour buses. But don’t expect any customer service from the front desk. When we got to our room, there was one pillow, two decorative pillows, and no blanket for our king bed, and only one bathroom towel for the two of us. We asked front desk staff to have the items sent to the room. We were told to pick them up at the front desk ourselves.
The hotel’s location is somewhat isolated. Plan to drive, take an Uber, taxi, or tour bus. Breakfast is free at the hotel and the selections were plentiful. The buffet dinner at the hotel was 75 reais per person, which is expensive for Brazil.
