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W Dubai - The Palm

5.0 star property
Savor every moment by the poolside bar or indulge in a rejuvenating spa treatment. Connect over continental breakfast or explore your new surroundings.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for W Dubai - The Palm

4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Property amenity
Aerial view
Indoor pool, 2 outdoor pools, cabanas (surcharge), pool umbrellas
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Pet friendly
  • Room service
  • Laundry
The price is P16,437
P20,455 total
includes taxes & fees
Jan 22 - Jan 23

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for EWOW Suite, access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

EWOW Suite, access to Aether Bar, 3 hours of free flow of selected drinks

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Frette Italian linens
Separate bedroom
Pillowtop bed
Premium bedding
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Wow Suite, Suite, 1 Bedroom, Terrace with 3 hours of free flow of select drinks

55-inch LCD TV with satellite channels, TV, iPod dock

Wow Suite, Suite, 1 Bedroom, Terrace with 3 hours of free flow of select drinks

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Frette Italian linens
Separate bedroom
Pillowtop bed
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace (View)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Room, 1 King Bed, Terrace (View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 2 Double Beds, Smoking, Garden View

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Wonderful Room, Room, 2 Double Beds, Smoking, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Fabulous Room, Room, 2 Double Beds, Balcony, Ocean View

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Fabulous Room, Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Spectacular Room, Room, 1 King Bed, Smoking

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Spectacular Room, Room, 1 King Bed, Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Room, 2 Double Beds with 3 hours of free flow of select drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Spectacular Room, Room, 2 Double Beds with 3 hours of free flow of select drinks

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Suite, 2 Bedrooms, Smoking, Terrace (View)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Family Suite, 2 Bedrooms, Smoking, Terrace (View)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Frette Italian linens
Separate bedroom
  • 150 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for W Suite,access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

W Suite,access to Aether Bar, 3 hours of free flow of selected drinks

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Frette Italian linens
Separate bedroom
  • 99 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Cool Corner Suite, Suite, 1 Bedroom, Ocean View, Corner with 3 hours of free flow of select drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Cool Corner Suite, Suite, 1 Bedroom, Ocean View, Corner with 3 hours of free flow of select drinks

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 175 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Fabulous Room, Room, 1 King Bed, Smoking, Ocean View

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Fabulous Room, Room, 1 King Bed, Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 1 King Bed, Smoking, Garden View

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Wonderful Room, Room, 1 King Bed, Smoking, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Double Bed (View)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Family Room, 1 Double Bed (View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Pillowtop bed
Frette Italian linens
  • 100 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Fantastic Suite, Suite, 1 Bedroom, Ocean View with 3 hours of free flow of select drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Fantastic Suite, Suite, 1 Bedroom, Ocean View with 3 hours of free flow of select drinks

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 167 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 Bedroom, Terrace with 3 hours of free flow of select drinks

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Marvelous Suite, Suite, 1 Bedroom, Terrace with 3 hours of free flow of select drinks

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 184 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

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On private beach
Pool
Spa
Kids pool
9.4 out of 10, Exceptional, (1003)
The price is P18,512
P22,996 total
includes taxes & fees
Jan 30 - Jan 31
Jumeirah Zabeel Saray Dubai
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About the neighborhood

Map
West Crescent, Palm Jumeirah, Dubai, Dubai, 213138

What's nearby

  • Aquaventure - 7 min drive
  • Dubai Marina Mall - 14 min drive
  • The Walk - 16 min drive
  • Ibn Battuta Mall - 19 min drive
  • Marina Beach - 21 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 7 min drive
  • Al Maktoum Intl. Airport (DWC) - 40 min drive

Restaurants

  • ‪Al Safadi - ‬9 min drive
  • ‪Th8 Palm by House Of Originals - ‬3 min drive
  • ‪Th8 Palm beach bar - ‬19 min walk
  • ‪W Lounge - ‬1 min walk
  • ‪Akira Back - ‬1 min walk

About this property

W Dubai - The Palm

Luxury eco-certified hotel near Aquaventure
Located close to Marina Beach and The Walk, W Dubai - The Palm provides a beach bar, a poolside bar, and a garden. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas, and sun loungers. For some rest and relaxation, visit the sauna. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Fitness classes are offered at the 24-hour gym; other things to do include volleyball and racquetball/squash. In addition to a hair salon and an arcade/game room, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools and an indoor pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, continental breakfast (surcharge), and an electric car charging station
  • Babysitting (surcharge), a reception hall, and newspapers in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 350 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • 2 bathrooms with separate tubs/showers and free toiletries
  • 55-inch LCD TVs with satellite channels
  • Wardrobes/closets, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:00 AM for a fee: AED 160 per person
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar

Restaurants on site

  • Akira Back
  • LIV
  • SoBe
  • WET Deck

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Indoor pool
  • Racquetball/squash
  • Sauna

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13,073 square feet of conference space
  • 24-hour business center
  • 6 meeting rooms
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room roll-in shower
  • Lever door handles
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from November 29 2024 to April 1 2025 (completion date subject to change). The following areas are affected:
  • Sauna
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of AED 350.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 250.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AED 160 per person
  • Pet fee: AED 350.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: AED 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 10:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

W Dubai Palm Hotel
Palm Hotel
W Dubai Palm
W Dubai - The Palm Hotel
W Dubai - The Palm Dubai
W Dubai - The Palm Hotel Dubai

Frequently asked questions

Does W Dubai - The Palm have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool. Pool access is from 10:00 AM–8:00 PM.

How much does it cost to stay at W Dubai - The Palm?

As of Jan 21, 2025, prices found for a 1-night stay for 2 adults at W Dubai - The Palm on Jan 22, 2025 start from P 16,437.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is W Dubai - The Palm pet-friendly?

Yes, W Dubai - The Palm allows cats and dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of AED 350.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at W Dubai - The Palm?

Self parking and valet parking are free at this property.

What time is check-in at W Dubai - The Palm?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at W Dubai - The Palm?

Check-out is at noon.

Where is W Dubai - The Palm located?

This Palm Jumeirah hotel is on the beach, 2.3 mi (3.6 km) from Aquaventure, and within 9 mi (15 km) of Dubai Marina Mall and Marina Beach. The Walk and Wild Wadi Water Park are also within 9 mi (15 km).

W Dubai - The Palm Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 402 out of 545 reviews" "
Rating 8 - Good. 80 out of 545 reviews" "
Rating 6 - Okay. 34 out of 545 reviews" "
Rating 4 - Poor. 14 out of 545 reviews" "
Rating 2 - Terrible. 15 out of 545 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent regarding the hotel its just in a secluded area, you have to take a taxi or have a car to get to restaurants or the boardwalk area.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kuldeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2025

6/10 Okay

Anmol

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Inattentive poolside staff and very noisy poolside
Stayed 3 nights in Dec 2024

10/10 Excellent

Emery E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Nov 2024

10/10 Excellent

Jonni

Stayed 10 nights in Oct 2024

2/10 Terrible

Dave

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely dreadful after service - I cannot contact the hotel at all to get a copy bill - the IT systems were down when we checked out!!
Stayed 5 nights in Nov 2024

10/10 Excellent

astrid, Farmers Branch

Stayed 1 night in Nov 2024

8/10 Good

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool Location but far from the city - keep that in mind.
Stayed 5 nights in Nov 2024

4/10 Poor

Andrew, naples

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
From the get go the room at a nearly $1K US a night had so many many things not working properly it was awful. It was a challenge to find correct lighting. Auto curtains did not work. The air conditioning did not get it cool enough and the smell of the room was awful. We should have moved the next day !!! What’s worse is we had attended a Halloween event and upon return had a major issue !!! A cab returned us to the hotel and requested 4 times the amount it had cost to get to the event. SCAM/FRAUD The hotel only caused more problems now ever the front desk tried to help w/overall extremely poor attempt to correct or compensate. This could have easily been avoided had the security/front door been a lil brighter. He actually pushed me to pay the rate almost as if he was in on the scam !!!! This issue is NOT RESOLVED w/the W trying to dismiss the actions even after review of camera trying to pass the blame !!! My ancillary time for this issue is now into the hrs and they feel a small compensation of incidentals will suffice. THEY R WRONG !!
Stayed 3 nights in Oct 2024

10/10 Excellent

Tareq

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, love the swanky vibe.
Stayed 3 nights in Nov 2024

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
Expected a seamless check in since they emailed us multiple times requesting our flight information and arrival times. Booked a marvelous suite room and confirmed a 2pm arrival. Arrived at check in at 2:15 they told us the previous guest checked out at noon and they needed 30 minutes to finish cleaning and gave us the keys to a regular room until ours was finished. No problem, and a nice gesture. An hour later, no call, so we call down to reception who tell us they will check and call back but should be less than 30 minutes. 2 hours later, call again with same answer. We are both jetlagged and tired and have reservations to a show and dinner downtown. Finally go downstairs and talk to someone new thankfully. She comes upstairs 10 minutes later with our suite keys and we rush upstairs to shower and change frantically to get ready for our show. Complete waste of paying for a suite since the 4 hour's of the day we wanted to spend enjoying it we couldn't. Which we wouldnt of minded as much if the receptionist didnt keep lying to us. Just tell us from the beginning it wont be ready for 4 hours not itll be 30 minutes over and over. As a guy its not a big deal for me. But my wife thought we would be changing rooms quickly sowas hesitant to unpack all her bags to find her dress and makeup and shoes and accessories only to repack everything. Turns out we could of. Besides that the suite ( and temporary room) were nice. Most of the staff were friendly. Clean and very nice pool areas
Stayed 3 nights in Oct 2024

10/10 Excellent

Bisharah Emile

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff specially Mr. Mina
Stayed 5 nights in Oct 2024

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the W for my birthday celebrations with my best friend. It was the perfect girls trip with a great combination of party vibes but also luxury rest. We were hugely greatful for our room with the terrace that overlooked the pool. The breakfast staff were incredibly welcoming every morning and the food was of a very high standard with lots of choice. We’ll be returning to the W again and I would recommend anyone wanting a more adult friendly palm experience
Stayed 5 nights in Oct 2024

10/10 Excellent

abdullah, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. the pool and beach was fun and the food was really good. We at the buffets and at the restaurants. Was kid friendly but also felt hip for young parents. Akira the Japanese restaurant was so nice to us and accommodated our two little kids while allow us parents to have a fine dining experience.
Stayed 5 nights in Oct 2024

8/10 Good

Naser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is amazing. The concierge service should be improved since this is the W
Stayed 2 nights in Oct 2024

10/10 Excellent

Nathaniel

Stayed 1 night in Oct 2024

6/10 Okay

Tanuja

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel silly prices for drinks and too many people partying all night in rooms so very bad sleep - unless you are under 30 would not recommend
Stayed 5 nights in Oct 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was the best! Very good service too. Lovely staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nathaniel

Stayed 5 nights in Oct 2024

10/10 Excellent

Ninoska Lorena, Fairview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

6/10 Okay

Olivia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Awful checkin process very slow. Over an hour after arrival called to see where luggage was and they couldn’t find it. In total took 1hour 40mins to receive luggage because they had to find it. Shower also flooded bathroom, on arrival so had to call to get it fixed. However, the pool and beach was amazing. Amazing roof top views of the palm from SoBe. And very good sized room and balcony with good air conditioning. But checkin process was very stressful and I’d expect significantly better from a 5 star hotel and not for our luggage to go missing.
Stayed 2 nights in Sep 2024

10/10 Excellent

JUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect experience overall. Staff very polite Definetly recommend it
Stayed 2 nights in Sep 2024

10/10 Excellent

Rohan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the W Palm! Everything was beyond perfection and the staff were all the loveliest. Everyone was willing to go above and beyond at all times for everything without being asked, made the stay super special. From the cleaning staff to the reception and everyone was just extremely nice and made us feel very welcome. The pool area was perfect for our 2 year old and also the kids club. Room was super spacious and we loved spending time at the balcony. They did a little birthday set up for our 2 year old who loved it so much - thank you! We will definitely be coming back in the future 🌴💖
Stayed 3 nights in Sep 2024

10/10 Excellent

Lakisha, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024