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JA The Resort - JA Beach Hotel, Dubai

5.0 star property
Luxury hotel on the beach, with 8 outdoor pools

Choose dates to view prices

Photo gallery for JA The Resort - JA Beach Hotel, Dubai

Lobby
14 restaurants, breakfast, lunch, dinner served; international cuisine
View from room
Front of property
Water park
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • On private beach
  • Breakfast available
  • Spa
The current price is P10,671
P13,384 total
includes taxes & fees
Mar 12 - Mar 13

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Room, Sea View (with Splash Park & Beach Access)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Sea View (with Splash Park & Beach Access)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 38 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Sea View

Minibar, in-room safe, desk, laptop workspace

Room, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 Bedroom, Sea View (Free Breakfast & Excl. Peacock Lounge)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 Bedroom, Sea View (Free Breakfast & Excl. Peacock Lounge)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 122 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Resort View

View from room

Room, Resort View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Sea View (With Splash Park & Beach Access)

Minibar, in-room safe, desk, laptop workspace

Room, Sea View (With Splash Park & Beach Access)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Resort View (Free Breakfast, Peacock Lounge Access)

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Resort View (Free Breakfast, Peacock Lounge Access)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 64 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Room with Splash Park & Beach Access

Minibar, in-room safe, desk, laptop workspace

Resort Room with Splash Park & Beach Access

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Sea View (Free Breakfast, Peacock Lounge Access)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Sea View (Free Breakfast, Peacock Lounge Access)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 62.8 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Pool Access (Cabana, Beach & Splash Park Access)

Minibar, in-room safe, desk, laptop workspace

Room, Pool Access (Cabana, Beach & Splash Park Access)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 38 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View (With Splash Park & Beach Access)

Minibar, in-room safe, desk, laptop workspace

Family Room, Sea View (With Splash Park & Beach Access)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 64 sq m
  • Sea view
  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

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About the neighborhood

Map
Within JA The Resort, Jebel Ali Beach, Dubai, Dubai

What's nearby

  • Palm Islands - 4 min walk - 0.4 km
  • LEGOLAND® Dubai - 19 min drive - 17.9 km
  • Dubai Exhibition Centre - 20 min drive - 19.4 km
  • Ibn Battuta Mall - 20 min drive - 21.2 km
  • MOTIONGATE™ Dubai - 23 min drive - 17.9 km

Getting around

  • UAE Exchange Station - 18 min drive
  • Dubai Intl. Airport (DXB) - 48 min drive

Restaurants

  • ‪Karak Chino - ‬12 min drive
  • ‪ماكدونالدز - ‬10 min drive
  • ‪بيتزا هت - ‬14 min drive
  • ‪كاريبو - ‬14 min drive
  • ‪Seafarers Bar and Kitchen - ‬11 min drive

About this property

JA The Resort - JA Beach Hotel, Dubai

Luxury family-friendly hotel near Dubai Exhibition Centre
Take advantage of a golf course, a marina, and 3 swim-up bars at JA The Resort - JA Beach Hotel, Dubai. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and sun loungers. Treat yourself to a body treatment, a sports massage, or reflexology at the onsite spa. At the 14 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Enjoy the health club, as well as activities like beach volleyball, archery, and sailing. Free in-room WiFi is available to all guests, along with 5 poolside bars and a terrace.
You'll also find perks like:
  • 8 outdoor pools and a children's pool, with 3 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and 4 outdoor tennis courts
  • 5 meeting rooms, ATM/banking services, and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All 235 rooms offer comforts such as pillow menus and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Childcare services and free infant beds
  • Bathrooms with bidets and shower/tub combinations
  • LCD TVs with satellite channels and DVD players
  • Furnished balconies or patios, wardrobes/closets, and refrigerators

All inclusive details

All-inclusive room rates at JA The Resort - JA Beach Hotel, Dubai are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals and snacks included
Room service during certain hours
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Windsurfing

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Italian, Russian, Spanish, Ukrainian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle
  • Free shopping center shuttle
  • Free theme park shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: AED 130 per person
  • 13 bars/lounges
  • 14 restaurants
  • 3 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Captain's
  • Ibn Majed Restaurant
  • Shooters
  • Sports Cafe

Things to do

  • 4 outdoor tennis courts
  • 8 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Helicopter/airplane tours
  • Horseback riding/rentals
  • Kayaking
  • Library
  • Mini golf
  • Motor boating
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water skiing
  • Water sports equipment
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • DVD player
  • Free area shuttle
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Free theme park shuttle
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center (7,933 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in a "UAE ID Mandatory" room type must present Emirates ID (for UAE residents) at check-in. The property reserves the right to amend the rate if valid proof is not provided.
The minimum height to access the water park is 39 inches (100 centimeters). Children under 47 inches (120 centimeters) in height must be accompanied by an adult.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 250.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 130 per person
  • Airport shuttle fee: AED 295 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 250.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization for the 1st night room and tax for any bookings where payment for the stay will be made on site instead of at the time of booking.
Outside food is not permitted on the premises with the only exception of baby food.

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Hotel JA Jebel Ali Beach
Hotel Jebel Ali Beach
JA Beach Hotel
JA Jebel Ali Beach
Jebel Ali Beach Hotel
Jebel Ali Golf Hotel Dubai
Jebel Ali Golf Resort And Spa
Jebel Ali Golf Resort Spa
Jebel Ali Hotel Dubai
JA Beach Hotel
Ja The Ja Hotel, Dubai Dubai
JA The Resort JA Beach hotel
JA The Resort - JA Beach Hotel, Dubai Hotel
JA The Resort - JA Beach Hotel, Dubai Dubai
JA The Resort - JA Beach Hotel, Dubai Hotel Dubai

Frequently asked questions

Does JA The Resort - JA Beach Hotel, Dubai have a pool?

Yes, this property has 8 outdoor pools and a children's pool. Pool access is from 9:00 AM–6:00 PM.

How much does it cost to stay at JA The Resort - JA Beach Hotel, Dubai?

As of Mar 11, 2025, prices found for a 1-night stay for 2 adults at JA The Resort - JA Beach Hotel, Dubai on Mar 12, 2025 start from P 10,671.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JA The Resort - JA Beach Hotel, Dubai pet-friendly?

No, pets are not allowed at this property.

How much is parking at JA The Resort - JA Beach Hotel, Dubai?

Self parking and valet parking are free at this property.

What time is check-in at JA The Resort - JA Beach Hotel, Dubai?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JA The Resort - JA Beach Hotel, Dubai?

Check-out is at noon.

Does JA The Resort - JA Beach Hotel, Dubai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 295 per vehicle applies.

Are there all-inclusive benefits at JA The Resort - JA Beach Hotel, Dubai?

Some rate plans available at this hotel are all-inclusive.

Where is JA The Resort - JA Beach Hotel, Dubai located?

Nestled on the beach, this Jebel Ali hotel is in the entertainment district, 12 mi (19.3 km) from Dubai Exhibition Centre, and within 32 mi (52 km) of Burj Khalifa and Dubai Mall. Dubai World Trade Centre and IMG Worlds of Adventure are also within 32 mi (52 km).

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JA The Resort - JA Beach Hotel, Dubai Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 420 out of 737 reviews
Rating 8 - Good. 235 out of 737 reviews
Rating 6 - Okay. 47 out of 737 reviews
Rating 4 - Poor. 14 out of 737 reviews
Rating 2 - Terrible. 21 out of 737 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cordelia

A lovely hotel with friendly helpful staff.
Stayed 1 night in Jan 2025

6/10 Okay

Kara

Extremely noisy from loud constant banging in the courtyard at all hour thru the night from event setup and tear down. Didn't sleep. Marina nightclub loud music till 3am and bright lights in window from club and event setup. Limited restaurants available. Room service menu very limited.
Stayed 3 nights in Feb 2025

10/10 Excellent

mitul

I had an unforgettable stay at Jebel Ali Beach Resort! From the moment we arrived, the service was exceptional – the staff was incredibly friendly, welcoming, and attentive to our needs. The resort itself is stunning, with beautiful, well-maintained grounds and a pristine private beach that offered the perfect place to unwind. The variety of activities available, from water sports to relaxing spa treatments, kept everyone in our group entertained. The restaurants offered a wide range of delicious cuisines, and the food quality was top-notch. Our room was spacious, comfortable, and had amazing views of the ocean. Overall, Jebel Ali Beach Resort provided an incredible experience and exceeded all our expectations. Highly recommend it for anyone looking for a luxurious, relaxing getaway!
Stayed 6 nights in Jan 2025

10/10 Excellent

Azer

We really like the access to the beach and cleanliness on the beach. We also liked the breakfast where staff was really great.
Stayed 4 nights in Feb 2023

10/10 Excellent

Sunil

very friendly, all inclusive option was the best.

10/10 Excellent

OMAR

Perfect resort for families
The resort is perfect and so nice they have 4 swimming pools and they have a party on swimming pool and it was so nice especially for kids
Stayed 2 nights in Aug 2022

10/10 Excellent

Randall

It was a nice weekend away with all the relaxing I could muster
Stayed 3 nights in Aug 2023

10/10 Excellent

Hazel

The staff- the facilities and the views
Stayed 5 nights in Mar 2023

10/10 Excellent

Angelo

Property clean easy access to swimming pools and beach. Staff very friendly and corteous.
Stayed 16 nights in Sep 2023

10/10 Excellent

Kim

This property has everything you need plus great service also a free bus goes to the 3 big malls
Stayed 4 nights in Jul 2023

10/10 Excellent

Alastair

Great property and food outlets, especially the Captains Bar, unfortunately was very busy yesterday with day visitors which made it difficult to book a lunch venue.
Stayed 1 night in Oct 2022

10/10 Excellent

Rani

The good thing behind my trip was Hotels.com as the site describe everything and support every member in a very professional way. JA resort is a meaningful resort with all aspects. Thanks JA resort Team and Thanks Hotels.com, Rani
Stayed 1 night in Jul 2023

6/10 Okay

asif iqbal

Rooms are old designed and not worth the money paid Restaurant food and service was excellent
Stayed 1 night in Sep 2022

4/10 Poor

Ahmed

Liked: Property conditions & facilities, room comfort
Okay But Won’t Repeat It
Swimming pool was closed. Too much noise for the maintenance work on the pool. Old hotel. This information should’ve been mentioned clearly before confirming the booking specifically with their non refundable cancellation policy. Not flexible at all.
Stayed 3 nights in Sep 2024

10/10 Excellent

simon

Staff are wonderful, Mani at the pool bar, Adkil at Vasco de gama and all staff in the sports bar ans restaurants. Plenty of options for pools, lots of sun beds and the resort is very clean. Unfortunate to have the building work going on, would have been better doing this in the summer with kess oeople around.
Stayed 2 nights in Sep 2023

6/10 Okay

Elizabeth

Liked: Staff & service
Property was clean and beautiful grounds but no music or any form of entertainment
Stayed 2 nights in Jan 2024

10/10 Excellent

Komugi

Good value all inclusive
The “all inclusive” option on hotels.com turned out to be the Premium All Inclusive plan which is good value for an all inclusive because the food and drinks you get is the same as other people who are paying for it. A bit limited in the restaurant options that’s actually all inclusive but it’s not bad if you go to all of them (some are a bit far, eg. you need to book a shuttle to get to). The all inclusive tiering is really complicated but if you get the premium it’s pretty good, you can go almost anywhere and have a full meal&drinks.
Stayed 10 nights in Mar 2024

8/10 Good

David Isaac

An excellent and well needed break! Could ask to stay at a better resort for a relaxing fun time all in one. Staff in some areas could be more proactive / helpful (eg. Clearing plates quicker at breakfast etc). Sandbar, Sette and Bibe the real standouts from a great 10 days
Stayed 9 nights in Apr 2023

8/10 Good

Yazan

Liked: Property conditions & facilities
It was a nice 2 days as a family we spent at the hotel. One room was not ready at the time of check in which is first time i’m facing this issue. But overall it was good.
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Great place out of the way though it was close to small palm but was wrong. If I had checked I would have stayed closer to Dubai and Atlantis. Don’t have your clothes washed there they charge way too much.
Stayed 4 nights in Jun 2023

4/10 Poor

Angelo

Liked: Property conditions & facilities
We have been in that hotel for 9 years. We been promise discount, but never happen. There was lots of building works going on and at time it was very noisy. Staff very friendly and helpful
Stayed 8 nights in Sep 2022

2/10 Terrible

Mohamed

Horrible experience I cannot believe that they’re having very loudly party till next day morning 4:00am Even after complaining to hotel management no any response
Stayed 1 night in Mar 2024

8/10 Good

Andrea

The resort was very pleasant! I was happily surprised by the quality of the good. Sometimes resort food can be hit or miss, but this resort had fantastic food! We chose the half-board option because we weren't planning on drinking much and it was a good deal. However, one thing I didn't realize is that some activities like kayaking are included with the full all-inclusive package, so that is something to consider when choosing your package. The rooms were very clean and comfortable. The only thing I would wish for is more available drinking water. The staff was very helpful when asked, but I would have much preferred stations with water bottles or water available to fill reusable bottles.
Stayed 2 nights in Nov 2022

4/10 Poor

Maya

False advertising . Requested and paid for a deluxe room sea view room . I was offered a deluxe room with no view or a regular room with a view . Despite payment being taken . Their facilities are not very handicap friendly .

8/10 Good

Asma

Liked: Staff & service
I had a disappointing check-in experience at the hotel. As an Expedia gold member, I was expecting to receive an upgrade, subject to availability. Surprisingly, there was an available upgrade, but the hotel staff informed me that I needed to be a gold member with their specific program. I requested, at the very least, a room with a view, highlighting my status as an Expedia gold member. However, the receptionist signed me up for their membership, even though I already had a membership with Expedia. The check-in process was frustratingly slow, with an excessive amount of paperwork to sign. While the hotel itself was decent, I believe there is room for improvement in their services. They should be more accommodating to guests who come from different platforms with various memberships. It's disheartening that, despite being a loyal Expedia member since 2010, I was treated in such a manner simply because I didn't make a direct reservation with the hotel.
Stayed 6 nights in Dec 2023