10/10 Excellent
Jen
Traveled with partner
Jan 24, 2025
Liked: Cleanliness, staff & service
Excellent location. Pool is in the shade during January so we went to the connected beach. The shops were amazing on the strip outside with loads of restaurants and bars. We upgraded to a suite which was about £500 for the week which we more than got back in the exec lounge with breakfast, afternoon tea and happy hour 6-8pm. It’s a little outdated but the location makes up for it. The one niggle I had, which is not a reflection on all the staff, was when I was trying to return a towel in the morning. I felt like I got told off for taking it to my room. When I went to my room the night before it was 10pm (we were in the pool side bar till late) and the towel hut was closed, so I took it upstairs as you do. I went to get a fresh one and was told ‘you don’t do that madam’. I’ve never had a problem taking towels upstairs before and wasn’t informed they couldn’t leave the pool area. I told them sorry, and they were closed, but felt embarrassed at the harsh tone. That is literally the only issue I had all week and it’s more a me thing than a hotel thing. Lovely stay
Jen
Stayed 4 nights in Jan 2025
