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Grand Excelsior Hotel Bur Dubai

4.0 star property
Hotel with 4 restaurants, near Dubai Cruise Terminal

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Photo gallery for Grand Excelsior Hotel Bur Dubai

Terrace/patio
Terrace/patio
Lobby sitting area
View from room
Front of property - evening/night

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Gym
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room

1 bedroom, minibar, in-room safe, desk

Premium Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

1 bedroom, minibar, in-room safe, desk

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Hair dryer
  • 53 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Suite, 1 Bedroom

1 bedroom, minibar, in-room safe, desk

Premium Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Bidet
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

LCD TV

Executive Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Bidet
  • 79 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Kuwait Road - Bur Dubai, Dubai, 121545

What's nearby

  • BurJuman Mall - 12 min walk - 1.1 km
  • Meena Bazaar - 18 min walk - 1.5 km
  • Dubai Cruise Terminal - 2 min drive - 2.1 km
  • Dubai World Trade Centre - 3 min drive - 3.0 km
  • Gold Souk - 4 min drive - 2.7 km

Getting around

  • ADCB Station - 14 min walk
  • Dubai Intl. Airport (DXB) - 17 min drive

Restaurants

  • ‪ماكدونالدز - ‬8 min walk
  • ‪برجر كنج - ‬5 min walk
  • ‪مطعم جازيبو - ‬6 min walk
  • ‪U2pura - ‬3 min walk
  • ‪Purani Dilli Dubai - ‬5 min walk

About this property

Grand Excelsior Hotel Bur Dubai

Upscale hotel near BurJuman Mall
At Grand Excelsior Hotel Bur Dubai, you can look forward to a nightclub, an airport shuttle, and a poolside bar. Treat yourself to a body wrap, a Thai massage, or a facial at Grand Lavana Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to 4 coffee shops/cafes and a hair salon, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and luggage storage
Room features
All 282 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with bidets and tubs or showers
  • LCD TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Languages

Afrikaans, Arabic, Chinese (Mandarin), English, Farsi, Filipino, French, German, Hindi, Japanese, Russian, Thai, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 75 for adults and AED 37.50 for children
  • 4 coffee shops/cafes
  • 4 restaurants
  • 7 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • AAngan
  • Docklands
  • Soto Soto

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center (34,647 square feet of space)
  • Meeting rooms

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Banquet hall
  • Built in 2006
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 125.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 75 for adults and AED 37.50 for children
  • Airport shuttle fee: AED 100 per vehicle (one way)
  • Rollaway bed fee: AED 125.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Excelsior
Grand Excelsior Bur Dubai
Grand Excelsior Hotel
Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur
Grand Excelsior Bur
Excelsior Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel
Grand Excelsior Hotel Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel Dubai

Frequently asked questions

Does Grand Excelsior Hotel Bur Dubai have a pool?

Yes, this property has an outdoor pool.

Is Grand Excelsior Hotel Bur Dubai pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Excelsior Hotel Bur Dubai?

Self parking and valet parking are free at this property.

What time is check-in at Grand Excelsior Hotel Bur Dubai?

Check-in start time: 3:00 PM; Check-in end time: 4 AM. Late check-in is available during limited hours.

What time is check-out at Grand Excelsior Hotel Bur Dubai?

Check-out is at noon.

Does Grand Excelsior Hotel Bur Dubai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 100 per vehicle applies.

Where is Grand Excelsior Hotel Bur Dubai located?

Located in Bur Dubai, this spa hotel is within 2 mi (3 km) of BurJuman Mall, Dubai Cruise Terminal, and Dubai Creek. Gold Souk and Dubai World Trade Centre are also within 3 mi (5 km). ADCB Station is 14 minutes by foot and Sharaf DG Station is 14 minutes.

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Grand Excelsior Hotel Bur Dubai Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 80 out of 296 reviews
Rating 8 - Good. 85 out of 296 reviews
Rating 6 - Okay. 59 out of 296 reviews
Rating 4 - Poor. 42 out of 296 reviews
Rating 2 - Terrible. 30 out of 296 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10

Food is excellent both breakfast and Dinner.
Stayed 5 nights in Jun 2025

10/10

Great Staff great location perfect for my business trip.
Stayed 1 night in Sep 2024

10/10

What an excellent hotel with great staff in a convenient location
Stayed 1 night in Sep 2024

4/10

Issue resolution wasnt quick. Shower faucet was broken
Stayed 1 night in May 2025

10/10

This is good and family oriented
Stayed 3 nights in Apr 2024

2/10

This hotel is for hookers and their customers
Stayed 4 nights in Apr 2024

4/10

I had to push them to change my room due to poor bathroom condition, disaster aircon & Iron not working, not once but 3 different ones due to loose socket. Second room little better but bathroom same as first room, felt like it wasn't cleaned in years, mould on tiles everywhere. I will not stay again in this hotel, i don't understand who gave such hotels 4 star rating.
Stayed 5 nights in Feb 2025

2/10

Worse 4 Star hotel in Dubai. Cant sleep until 3am. As nighclub blarring music until then Rooms old and shabby
Stayed 2 nights in Oct 2023

2/10

Worst hotel I ever stay. By default, do expect no shower foam, no towel. Shifting breakfast location without inform guest. Room key always give issue. Totally disappointed. U can get much better hotel with the same rate.
Stayed 5 nights in May 2022

2/10

Service is very bad, not clean, every thing we nee to ask including towels, response for anything is very slow
Stayed 3 nights in Sep 2023

4/10

Staff were lovely! Rooms were old & needed up dating ! First room. We were put in everything was broken! Food was good !but you should provide coffee after meals ! Children were aloud to run & scream until 2 in the morning without any consideration for other guests! Disgusting!!!!!! Pool & Hussan very good but you need drink fertilities up there !
Stayed 6 nights in Apr 2023

2/10

My room was small no view,, couldn't get door open to bathroom because it hit the bidet
Stayed 2 nights in Mar 2023

6/10

The Reception Was Not Supporting Room Was Not Up To The Stand
Stayed 2 nights in Jan 2023

4/10

Very bad, Have to call 4/5 times for get things done to clean room etc
Stayed 3 nights in Feb 2024

10/10

Stayed 4 nights in May 2025

2/10

Stayed 1 night in Apr 2025

6/10

Stayed 3 nights in Feb 2025

10/10

Stayed 4 nights in Mar 2025

10/10

Stayed 7 nights in Feb 2025

2/10

-Cleanliness was very poor especially the hotel looks old from inside the rooms so it requires extra care. -Price vs Quality doesn't match,, it is way overpriced, I can stay in a better option with the same price. -To be fair, reception staff are great!
Stayed 1 night in Feb 2025

10/10

Stayed 3 nights in Jan 2025

2/10

Stayed 2 nights in Feb 2025

10/10

Stayed 1 night in Feb 2025

6/10

Stayed 3 nights in Jan 2025

6/10

Stayed 3 nights in Nov 2024