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"Great location and clean and recently renovated small hotel."

"Amazing! An obscure shophouse like inn but full of character and good vibes. Hana is so pleasant and helpful, giving us so much information about where to visit and good restaurants. It is walking distance to the boat pier where the sun moon lake is."

"My wife and I loved our stay here. Staff was super friendly and helpful, we loved having the shuttle to take us into town, and the views were stunning. Can't wait to come back!"

"A nice hotel across the Palace Museum. Highly recommended."

"Our stay at the Grand Hilai Sun Moon Lake far exceeded our expectations. The welcome we received was warm and attentive, we felt right at home the moment we stepped through the door to our room. The view of the lake was breathtaking and the room was decorated so nicely. The General Managers and staff were so helpful and accommodating. The breakfast buffet is generous and delicious. The spa experience was top notch and Jasmine, my therapist was so intuitive and had a wonderful touch. The Grand Halai is one of the best experiences I’ve had top to bottom. I can’t wait to come back. "

"Very friendly "

"以前就住過了，這次再回來住，還是很滿意，非常棒，會再回訪"

"Nice hotel conditions and spacious room"

"This place was unexpectedly amazing. HI Express are usually good, but this was amazing. King bed room was so big! Huge ceilings, great lighting, had a sofa, chair, little stool that you can also take out onto the balcony - which is also amazing to chill on. They even have 100 channels of TV which actually works unlike most places. Nice and clean bathroom, good soap, iron, kettle and a good-sized mini fridge too. Oh, and the slippers are plush amd comfy. Breakfast had a good selection and clean. At the time of writing there was free ice cream from 9am-9pm on the first floor. Honestly can't say enough postive things about this place. Super nice staff too."