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"The river view from the hotel is gorgeous. The room was really clean and housekeepers were friendly and alert to guests needs. The side of the hotel I was in it’s a bit old. Carpets are old but not a stain on them. Breakfast is included and parking is free. "

"Beautiful apartment. Good location with a great view. Communication wasn't great-- we received no email with instructions and had a little trouble getting in. Also, we were told we must pay the extra fee (in cash, in the room) even though we paid for the room online ahead of time with our US credit card."

"beautiful and cosy place on the side of the lake…amazing views and great cabins "

"Un hostal bien ubicado, correcto y de buen precio. Personal amable "

"Great receiving staff!"

"Awful. They didn’t have the spot for me, no solution neither help offered. Awful and disappointing "

"Good communication from hotel before I arrived. No. English speakers on staff though when we arrived (and we unfortunately don't speak Spanish) so difficult to get information on local area attractions. Really uncomfortable bed, worst night's sleep in my 10 days of travelling in Chile (foot of bed felt higher than the head, like sleeping on a slope, and pronounced dip in the be) d. Nicely decorated hotel, with wood features and local crafts. Would benefit from having more comfortable chairs and...

"The service level at this hotel is terrible. Don’t be deceived with the beautiful surrounding forests and the well marketed architecture. There is almost no service. The staff is like floating clueless ghosts and everywhere in the hotel is freezing. The food is also terrible. Nawelpi is certainly not a 5 star hotel. I’d like to meet the person who gave 5 stars to this hotel. At best it’s 3 stars. The indifferent attitude of the staff is unforgivable. In the room, almost nothing works. "

"Great location on the lake not too far from Huilo Huilo, tranquile and very nice hosting family. "

"The neighborhood doesn’t feel safe. The walls are too thin you can hear the conversations of the other apartments. The property entry area is full of bags of trash looks completely torn down. "

"Beautiful well appointed thought throw cabin with amazing view of the lake "