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"Customer Service not good at all"

"Great place to stay accessible and great service "

"Correcte en general. L’un des réceptionniste n’était pas honnête (traitement bel wjouh we les apparences). Une suite ROYAL avec un mobiliers qui a besoin BEAUCOUP d’amour et de rénovation en urgence vue le prix. Très belle vue sur Oran. Personnel de la sécurité très aimables. Je valide les anciens commentaires moi qui voulais voir de mes propre yeux. Pas certain de revenir"

"The room and linens were clean, and it was all as advertised, and reasonable value for money. However, it felt a bit neglected: for example, the toilet in my room didn’t flush, and one lightbulb flashed on and off for a few minutes each time it was turned on. The hotel is located in an area with a few giant hotels, a major road and some patches of waste ground, some distance from the center of the city. You’d have to take a taxi to go anywhere; it’s not really a walkable neighborhood. It’s...

"I can't praise the hotel enough. I was looked after like a VIP from the moment I arrived. They always enquired how I was and went out of their way to help me with any enquiry or transport need and the reception staff and Managers did speak some English to my relief. Felt absolutely safe as a solo female traveller and lots of things are in walking distance The hotel has a beautiful big reception lounge and there is a restaurant, which on the occasion I used served me with some very tasty food,...