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"Great location and staff"

"It was easy to find from the station, breakfast was good, the public bath was good ( you do need to strip down to your birthday suite), the room was good except the bed it was one step up from sleeping on the hard ground."

"This hotel is amazing with stunning decor, Onsen bath and beautiful grounds with large pond and bamboo. Rooms are larger than usual for Japan. Inuyama castle is visible from the grounds from some rooms. There is a national treasure tea garden that you can go to for matcha. If you are looking for a traditional Japanese experience this is NOT IT! This is not a Ryokan or traditional Onsen with tatami mat floors and dinner served in your room. It is a fantastic modern hotel with a very western approach to rooms and services done with Japanese taste and sense of style. "

"A short distance to train line from Kyoto & Nagoya etc. Not much around hotel for shopping and eating but Shusi Ann was excellent."

"Staff was very helpful. Breakfast buffet was good and had a decent variety. Note that early check-in and late check-out are perks for Comfort Club Members, so they enforce the 3pm check-in time for everyone else. If that's important, you should sign up before you arrive. Located on the East side of the station. Most all of the stores and restaurants are located on the West side. Easy enough to go through the station even though Google Maps wants you walk all the way around. Likewise, there are sometimes taxis on the East side, there are always several on the West side. There are two restaurants on the first floor of the hotel. One looked like a large Izakaya chain. It was just okay. Didn't try the other one - Kitaya Kitchen."

"Shuttle was useful"