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"We had an amazing stay at this hotel and would highly recommend it. The location is fantastic, situated near Senggigi’s food area and conveniently close to the Gilis. The serene atmosphere added to the charm, and the beachfront access was a highlight, even though it wasn’t a private beach. The beach itself was spotless, with beautiful blue water, and the long, well-maintained pool by the beach was perfect for relaxation. The staff were exceptionally friendly, attentive, and quick to recognize guests, which made the experience even more welcoming. Breakfast was a standout feature, offering a buffet-style setup with excellent local dishes that we thoroughly enjoyed. Although we initially experienced some inconvenience due to renovations near our room, the issue was handled wonderfully. After reporting it, the hotel manager personally addressed the situation, explained it kindly, and offered us an upgrade to a quieter and much, much better room, which we absolutely loved. This thoughtful gesture significantly improved our experience. Overall, the combination of excellent service, fantastic amenities, and great location made our stay truly memorable. We would definitely come back again. 5/5 experience!"

"Lovely Hotel with great service and fantastic staff who could not do enough for you. Location is a bit out of the action with not much easily walkable but this suited us well and taxis are so cheap. Overall a great stay and highly recommended. "

"Wonderful resort, was very relaxing the buffet breakfast is awesome, and the staff are very friendly and helpful. Loved our stay here. "

"I really enjoyed my stay at the Novotel! We were hesitating between a resort and staying right in Kuta, but I am glad we chose the resort. It gave us a nice and quiet place to hang out that was a needed contrast to the hustle and bustle of the city. The staff were very helpful and nice! Huge shout out to: Leha, Erna, Ong, Sam (who gave the market tour), Rich man, and Ariana! I miss you guys! I would highly recommend!"

"Very Disappointing Stay – Would Not Recommend This hotel was by far the worst of the five we stayed at during our time in Bali. We booked a deluxe pool room, but instead of a nice pool view, we were stuck looking at an unused, dirty pool. While they did have another pool that was in better condition, it felt frustrating to have been placed in a room overlooking such an unappealing sight. There were multiple issues throughout our stay. Our check-in was delayed by 30 minutes, and the room quality was very basic, with a run-down bathroom that was far from acceptable. For a hotel with high reviews, the poor room and bathroom conditions were shocking. The service was equally disappointing. We ordered food and drinks, but the drinks were forgotten, and when I raised this, there was no follow-up. The assistant initially offered to waive our lunch bill as an apology for the issues, but later changed it to drinks only. At checkout, I was surprised to see that I was still being charged for the drinks, and it took them another 5 minutes to sort it out after I questioned the bill. To add to the confusion, I was told one price for a taxi to the airport, but when we checked out, the hotel charged me a lower price. I questioned this, and they insisted it was correct. However, during the ride to the airport, the driver received a phone call saying we had underpaid. This was very frustrating, especially since the confusion was entirely on the hotel's end. Overall, the service was poor"

"Beautifully clean hotel with great bar, restaurant and pool. Really friendly feel to the place. "

"Beautiful large grounds with the ocean on two sides, loved staying in the garden bungalow among stunning large trees and well kept flowering plants. Ocean views were spectacular especially from the beach bar area. Fun watching surfers too. The hotel often hosts celebrations, which can be noisy. Music was always too loud. Sadly our stay was also interrupted by tree cutting, again very loud and right beside the pool. Otherwise we enjoyed our stay, good food and the pool. "

"Had a very nice stay. Friendly staff and beautiful rooms "

"We loved our stay. The staff were amazing. Very, very obliging. The resort suited us so well. Incredible style, great food, comfortable and stunning little touches. I will def try to visit again. I felt like I was away somewhere really special and unique. Thanks for taking care of us so well "