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"Stunning cave hotel in the historical Matera. High end hotel and spa in the oldest town in Europe "

"Great location with helpful and friendly staffs. Like the free pickup/drop-off from parking garage, breakfast is pretty good, the location (right in Sassi) is pretty cool and decent options on restaurants and cafes. "

"Fantastic hotel, we felt it was definitely one of the better hotels in terms of location, fabulous room and breakfast. Highly recommended. "

"We had trouble finding the parking garage! One phone call and Jennifer got us there step by step. Very helpful to say the least. We were given a warm greeting upon arrival. The staff were all friendly and pleasant to talk with. Our room was very clean and inviting. There were beautiful candles lit in the bedroom and bathroom. A table was set up with fresh fruit and a pitcher of water. Elegant napkins and tableware were provided. Our two day stay was really wonderful."

"The hotel, the staff, the location it was really good. Had a fantastic experience at this hotel and location. "

"Excellent check in and advice on where to park. Great breakfast with friendly courteous service with a smile! "

"Excellent location over looking the Sassi. Excellent services. Rooms super comfortable with great amenities . If driving to Matera hotel will arrange a parking location outside of the property (very safe) will arrange pick up and drop off the parking location. Very well organized. Hotel has a roof top dinning location overlooking Matera and Sassi. Beautiful. The staff extremely helpful . Over all an excellent choice when staying in Matera. "

"This hotel doesn't like guests! The staff were surly and unhelpful. Example 1: Swimming in the pool, being yelled at by the staff and told to get out - the rules say that you can't swim unless you are wearing a rubber skullcap (circa 1950) - both men and women! Not owning one of these means you can't swim, which was exactly what was happening - see the photo. The hotel was full, but no-one was swimming. I had to go to a local beach. Example 2: the 'fully stocked bar fridge' contained exactly 4 small bottles not what was listed. See photo. The notice said that putting anything else in the fridge would 'force' them to come up and charge you euros 5.20 and turn the fridge off. See photo. Example 3: Restaurant: couldn't get a booking before 9PM, and the first course didn't arrive until 10:15PM. The second course came about 2 minutes later, so had to be put somewhere warm, then they mislaid one of them, so one had to be eaten while they tracked down the other. Example 4: asking at breakfast (which, BTW, is not recommended) for a cup of hot milk, was given cold - I said I asked for warm, was told it WAS warm so I demonstrated it wasn't by putting my finger in it. Was told they couldn't do warm, so I pointed out the button that said warm milk, so she ungraciously deigned to press it. Example 5: the Bar is not open until mid-July. No coffee tea in room. There's lots more - but the bottom line: avoid this place. I was SOOO glad to leave."