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"The front desk staff were absolutely amazing and accommodating. They were wonderful when my 4-year-old son left his stuffed animal in the room and us being 2 hours away they offered to ship it to us. I would recommend this hotel to anyone and will definitely be going back!"

"Excellent!"

"great"

"Perfect location to attend an event at the Heinz History Center. Free parking is a plus!"

"You have to self park at your own risk in the parking garage across the street. This is not a safe section of town."

"All great but elevators were malfunctioning "

"We enjoyed walking to the Pittsburgh symphony and restaurants. Our junior suite had a nice river view. The room was too dark. Staff were pleasant and helpful. No room service available."

"Fantastic experience right near dining and attractions "

"Cleanliness view and buffet "

"Magnificent building."

"Overall we had a comfortable stay. We only stayed one night as a way to avoid early morning travel because my wife was having surgery today and we live a few hours away. Only complaints are the exhaust fan in the bathroom didn't work, the shower door leaked, and the parking lot was icy and didn't look like anything had been done to it at all."

"Super nice room. It was strange not having staff in the lobby. The lobby felt strangely empty and bare in general. Having to pay for public parking during my stay was not ideal."

"We had a wonderful romantic Valentine’s Day thanks to the Fairmont"

"The hotel was full of families that were there for a dance competition, so of course it was extremely busy in the lobby. I felt the front desk staff was not on top of things due to the full occupancy of the hotel. My example is that fact that no one informed us of the parking garage policy upon check in. We parked in the adjacent parking garage for two nights. Our parking was $68 dollars. When we checked out they informed us that we needed to have our ticket stamped as soon as we checked in to...