2/10 Terrible
Sharon
Jan 3, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a major storm that went through I-25 from Pueblo to Denver and we got stuck in the storm. We tried to make it to the property but since it was past a certain time, we could not get a refund! The roads were snow packed and icy and travel was at a standstill, but even then, that was not a good enough excuse for a refund! I called that evening and the next morning (since the evening person told me to call to talk to the main manager on duty) I called again and I got per their policy that I had time to show up (life threatening conditions involving the weather was not a good enough excuse) and that I should have planned for the weather and travel time (we were coming from over 350 miles away and the weather changed from what it was suppose to be to worst). So…next time when anyone decides to book with them, it would be best to make sure to that the “weather is very favorable”…
Will not stay at this location and do not recommend…
Sharon
Stayed 1 night in Nov 2024